PRESS RELEASE: Verint® announced that one of the UK’s largest car insurance providers, Admiral Group, has gained new levels of customer insight leveraging Verint Speech Analytics™, alongside its Verint Quality Management™ (QM) and Call Recording™ solutions. Using the integrated recording and speech engine to capture and analyse inbound and outbound calls, Admiral Group continues to gain a deeper understanding of the customer journey to identify training needs, improve operational efficiencies, and ultimately deliver an enhanced customer experience. Continue reading Insurance Specialist Admiral Group Drives Improvements in Customer Engagement Quality with Verint Solutions
Daily Archives: August 22, 2016
Brisbane Lions Recruits ShoreTel
PRESS RELEASE: ShoreTel® announced the Brisbane Lions™ Australian Football Club has chosen ShoreTel Connect® as its unified communications and contact centre solution. The ShoreTel solution will help the club to improve communications and interaction among its staff, and with Brisbane Lions members, sponsors and fans. Continue reading Brisbane Lions Recruits ShoreTel
RingCentral Office makes scalability and resourcing efficient for Nuada Medical
CASE STUDY: Founded in 2010, Nuada Medical is a doctor and employee co-owned partnership clinic, attracting outstanding talent interested in building a private practice in a collaborative and innovative environment. The healthcare provider, with offices in Harley Street, London and Oxfordshire, is a 70+ staff organisation, working to deliver a clinical approach driven by research, technology and expertise to achieve a precise, personalised and minimally invasive pathway for all patients. Continue reading RingCentral Office makes scalability and resourcing efficient for Nuada Medical
OpenMarket Launches Global SMS Dashboards and Reporting Service for Enterprises
PRESS RELEASE: OpenMarket announced the launch of its new Global SMS Dashboards and Reporting Service. Designed to allow enterprise customers to easily measure and track business outcomes and make data-driven decisions, OpenMarket’s web-based reporting service allows enterprises to manage, develop and grow successful SMS messaging programs globally. Continue reading OpenMarket Launches Global SMS Dashboards and Reporting Service for Enterprises
Gama Operations Launches Cloud-Based IVR Software as a Service (SaaS) with Speech-to-Text and Text-to-Speech Applications
PRESS RELEASE: Gama Operations Ltd., announced the release of Cloud Interactive Voice Response (CIVR), a Software as a Service (SaaS) solution that enables organizations to provide their customers a superior virtual receptionist experience while lowering operating costs. Continue reading Gama Operations Launches Cloud-Based IVR Software as a Service (SaaS) with Speech-to-Text and Text-to-Speech Applications
Nuance Closes Acquisition of TouchCommerce
PRESS RELEASE: Nuance announced that it has closed the acquisition of TouchCommerce, a technology partner and leader in digital customer service and engagement solutions. Used by leading enterprises, TouchCommerce’s customer engagement cloud platform increases eCommerce sales and improves the customer service experience. Continue reading Nuance Closes Acquisition of TouchCommerce
eg solutions announces senior appointments
PRESS RELEASE: eg solutions has announced two new appointments to their senior management team. Jonathan Bunce joins eg as Chief Marketing Officer and Barbara Ann Fitzpatrick takes up the post of Head of Global Client Management. Continue reading eg solutions announces senior appointments
Content Guru Hires New Business Development Manager
PRESS RELEASE: David Miller has joined Content Guru as Business Development Manager, responsible for the growth of the storm® portfolio of solutions throughout the channel and for managing key partner accounts such as Panasonic, Vodafone and Vapour Media. Continue reading Content Guru Hires New Business Development Manager
Agreement by Teleperformance to Acquire LanguageLine Solutions LLC
PRESS RELEASE: Teleperformance announced that it has entered into a definitive merger agreement to acquire LanguageLine Solutions LLC from ABRY Partners and minority equity owners. LanguageLine Solutions is the US market leader in over-the-phone and video interpretation solutions to a wide range of organizations in the healthcare, insurance, financial services, communications and government sectors. Continue reading Agreement by Teleperformance to Acquire LanguageLine Solutions LLC