inContact Increases Cloud Capacity with Sonus SBC 7000

PRESS RELEASE: Sonus Networks and inContact announced that inContact has selected the Sonus SBC 7000 Session Border Controller (SBC) to handle the growing amount of voice traffic across its global cloud network. With the SBC 7000’s market-leading scale, inContact is able to break the traditional stacking methodology of small capacity SBCs and scale up to 150,000 sessions via simple software licenses, increasing time-to-market while reducing operating expenses.

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inContact is the world’s leading provider of cloud call center software solutions, serving more than 175,000 agents in more than 100 countries. With inContact, enterprises of all sizes can migrate premise-based call center systems to the cloud and seamlessly scale them as their call center needs grow and evolve. inContact will use the SBC 7000 as its primary platform for network-to-network and carrier-to-carrier connections to ensure carrier-class voice quality for its call center customers around the globe.

“We made a commitment to the cloud more than a decade ago and we’ve never looked back,” said Bart Crowther, vice president of cloud services at inContact. “With the selection of the Sonus-based platform, we continue to move forward to give our customers the best possible cloud experience. Sonus is synonymous with quality, reliability and scalability – features that are very important to our customers as they move their call centers into the cloud.”

The addition of Sonus’ SBC 7000 to inContact’s currently deployed SBC 5210, both centrally managed by the Sonus PSX Centralized Routing Engine, enables inContact to consolidate its legacy routing infrastructure and deliver more advanced call routing features to its customers, including improved LCR options. Additionally, the proven track record of Sonus SBCs further allows inContact to deliver unparalleled uptime to customers.

“Sonus is very excited to be a part of inContact’s success going forward,” said Gordon Eddy, senior director, product management at Sonus. “The Sonus SBC 7000 platform is the best security solution for scaling Cloud-based real-time voice and video communications, and today’s announcement with inContact validates that confidence. Sonus’ ability to support both physical and virtual SBC instances will give inContact more flexibility as they continue to grow.”