In early 2016, NewVoiceMedia made a splash in the contact center space when it announced $30 million in funding for its cloud solution. A few short months later it revealed that it had increased its customer base by 50 percent and international business by 140 percent in FY’2016. In this time of rapid growth for the company, NewVoiceMedia has chosen to leverage Voxbone’s direct inward-dialing (DID) numbers to extend the reach of its cloud contact center platform to a global scale.
NewVoiceMedia joins Voxbone’s impressive customer portfolio of cloud contact center providers. As a source of global DIDs, Voxbone offers real-time provisioning, so NewVoiceMedia can provide customers with numbers instantly, avoiding the lead time required with other providers. On top of that, DID numbers are delivered over a privately maintained worldwide infrastructure to over 55 countries and 9,000 cities, maximizing reach without sacrificing call quality.
“Our customers expect the utmost quality of service, and Voxbone makes it possible for us to guarantee just that,” said Matt Jones, SVP DevOps of NewVoiceMedia. “Voxbone’s real-time provisioning and global coverage provide us with the backbone to deliver our calling services.”
With Voxbone’s global network and local DIDs, NewVoiceMedia can offer its customers – which include MobileIron, Casper, and Siemens – a regional presence for their contact centers, which is necessary for organizations to offer the best possible customer service experience.
“The number of cloud contact center deployments is increasing rapidly as multinational companies switch from on-premise solutions to cloud solutions,” said Itay Rosenfeld, CEO of Voxbone. “NewVoiceMedia, with its comprehensive suite of contact center features, is uniquely positioned to address this market. With Voxbone, it can ensure that the entire communications experience can be ported to the cloud. We’re thrilled to work with NewVoiceMedia and its customers, to realize the vision of future contact centers.”