PRESS RELEASE: NICE announced that it has earned Frost & Sullivan’s prestigious 911 Recording and Quality Management Company of the Year Award. This award recognizes companies that demonstrate excellence in growth, innovation and leadership in their respective industries.
“To be selected for this coveted award, a company must have a keen eye toward the future, and drive innovation to meet future needs before they become commonly visible, often being first to market with new solutions,” said Brendan Read, Senior Industry Analyst, Digital Transformation, Frost & Sullivan. “No other company in the 911 Recording and Quality Management industry exemplifies these values more than NICE. Frost & Sullivan is pleased to recognize NICE as the 911 Recording and Quality Management Company of the Year.”
In announcing NICE’s selection as the 911 Recording and Quality Management Company of the Year, Frost & Sullivan lauded NICE for its pace of innovation, breadth, and depth of solutions, and its commitment to serving the needs of the public safety market. The report specifically highlights NICE’s i3-compliant and NG911-ready solutions “that meet the need for effective, responsive, and accountable multi-channel emergency contact handling, and for swift and decisive incident investigation and follow-up.” NICE’s industry-leading digital evidence management solution, NICE Inform, has been serving the public safety market since 2007 and is deployed at over 3,000 sites across the globe.
As new citizen communication channels and NG911 transform how citizens communicate emergencies, Public Safety Answering Points (PSAPs) will need to manage more types and larger volumes of multimedia information. NICE Inform addresses this need through integrations with leading NG911 call handling and text-to-911 applications, and by enabling PSAPs to assemble and synchronize recorded voice, radio, SMS texts, and other multi-channel communications into comprehensive incident timelines so they can understand the who, what, when, where, and why of incidents.
NICE Inform also provides an assortment of feature-rich modules to help PSAPs gain insights from growing volumes of multi-channel interactions, including integration to Priority Dispatch AQUA Evolution for streamlined case reviews; quality assurance (QA) scheduling, evaluation, and reporting tools; sophisticated audio and text analytics for enhanced searching, compliance, and QA; and instant replay for real-time decision support.
“We couldn’t be more honored to receive this prestigious award from Frost & Sullivan,” said Chris Wooten, Executive Vice President, NICE. “As a trusted partner for emergency communication centers globally, we’re very proud to be recognized for our long history of innovation and successful track record of providing superior solutions, customer satisfaction, and support.”
Download a copy of the analyst report at: http://info.nice.com/911-Recording-and-QM-Report