[24]7, a global leader in customer engagement solutions, has announced a strategic partnership with Amdocs The joint offering has already been selected by a leading wireless service provider, and that organisation is already achieving significant reduction in calls to its contact centre. Continue reading [24]7 and Amdocs Deliver Powerful Consumer Self-Service for Telecom
Daily Archives: September 9, 2016
CallMiner and Five9 Announce a Partnership to Deliver Faster Speed-to-Value for Customer Engagement Analytics Clients
PRESS RELEASE: CallMiner and Five9 announced a partnership where Five9 will resell CallMiner Eureka and myEureka cloud-based customer engagement analytics, delivering greater speed to intelligence and results to the enterprise market. The combined CallMiner and Five9 solution will provide actionable customer insights that can transform all areas of business – from the contact center to marketing, finance, operations, sales and product development. Continue reading CallMiner and Five9 Announce a Partnership to Deliver Faster Speed-to-Value for Customer Engagement Analytics Clients
CTM Announces Integration with Acquisio
PRESS RELEASE: CallTrackingMetrics, a leading provider of call tracking software, announced a new integration with Acquisio, a top digital marketing platform allowing users to manage search, social, and display campaigns. This integration provides advertisers with critical information to connect PPC campaign management with call performance. Continue reading CTM Announces Integration with Acquisio
Endsleigh Insurance Launches Video Claims Service Powered by LogMeIn Rescue Lens
LogMeIn announced that Endsleigh, the UK’s leading student insurance provider , has selected Rescue Lens, LogMeIn’s award-winning interactive mobile video support offering to power Endsleigh’s video-aided claims service. Continue reading Endsleigh Insurance Launches Video Claims Service Powered by LogMeIn Rescue Lens
Bouygues Telecom Entreprises Chooses Mitel to Meet Customer Demand for Advanced Cloud Communications
Mitel® announced that Bouygues Telecom Entreprises, the third largest enterprise carrier in France, chose Mitel UCaaS solutions to deliver real-time communications, collaboration and conferencing to medium and large businesses. Continue reading Bouygues Telecom Entreprises Chooses Mitel to Meet Customer Demand for Advanced Cloud Communications
Teach First Reaps the Benefits of Joined up Communications with VIA Voice
PRESS RELEASE: Teach First, the registered charity working to tackle educational inequality in England and Wales, has consolidated its network of UK offices by deploying an innovative and bespoke unified communications (UC) solution from VIA. More than 650 employees across nine locations are now able to communicate more effectively and efficiently by using VIA Voice. Continue reading Teach First Reaps the Benefits of Joined up Communications with VIA Voice
Globe Enhances Customer Experience by Giving Customers a Real Voice with NICE Solution
PRESS RELEASE: NICE announced that Globe Telecom, the leading mobile brand in the Philippines, is the first telecommunications company in the nation to implement the NICE Total Voice of the Customer (TVOC) solution. Globe, which made customer satisfaction a keystone of its revitalized corporate strategy, has steadily improved on its customer experience capabilities. Continue reading Globe Enhances Customer Experience by Giving Customers a Real Voice with NICE Solution
Infinity Implements at Speed to Support Two New Business Wins for Customer Management Outsourcer, Interact
CASE STUDY: When Interact, one of the UK’s fastest growing outsourcing businesses, won two new clients in quick succession the clock started ticking. Both clients – a leading consumer electronics business and a big player in credit card processing – needed to establish a new home for their outsourced contact centre operations within just eight weeks. And both needed to replace the complex case management solutions that would be lost as their existing outsourcing relationships came to an end. Continue reading Infinity Implements at Speed to Support Two New Business Wins for Customer Management Outsourcer, Interact
Exeter company set to create 100 jobs after management buyout
PRESS RELEASE: Exeter-based EMC Advisory Services is set to create 100 new jobs in the next year after an £8 million management buyout. Management team James Scarth and Richard Hopwood plan to introduce new services to expand the claims management company. EMC Advisory Services already employs 220 people at Sowton in Exeter, Torquay, Paignton and Taunton. Now, new jobs will be created across the four offices in roles including telephony, sales and service, specialist claims, legal roles and support including IT. Continue reading Exeter company set to create 100 jobs after management buyout
Hat Trick of Nominations for Webhelp in NOA Awards
Leading global customer experience and business process outsourcing company, Webhelp, has received three nominations for this year’s prestigious National Outsourcing Association (NOA) Awards. Continue reading Hat Trick of Nominations for Webhelp in NOA Awards
Mplsystems to Exhibit at Customer Contact Expo 2016
PRESS RELEASE: The Customer Contact Expo returns this year, at London, Olympia from 28 to 29 September. Mplsystems, award winning provider of Omni-Channel Contact Centre and CRM Customer Service technology, will be exhibiting their intelligentContact software solution at the show on stand number C610. IntelligentContact provides seamless management and routing for all voice, email, chat, social and mobile communications as well as a uniquely configurable CRM agent desktop solution providing a 360-degree view of the customer journey. Continue reading Mplsystems to Exhibit at Customer Contact Expo 2016
NewVoiceMedia named by Forbes as one of the world’s top 100 cloud companies
NewVoiceMedia has been named in the first-ever Forbes 2016 Cloud 100, the definitive list of top 100 private cloud companies in the world, developed in partnership with Bessemer Venture Partners. Continue reading NewVoiceMedia named by Forbes as one of the world’s top 100 cloud companies
Calldorado hires Brian Jakobsen as Chief Technology Officer to drive continued growth
PRESS RELEASE: Fast-growing app monetization company Calldorado has hired Brian Jakobsen as CTO, to lead the company’s technical development team and spearhead innovation. Calldorado enables Android app developers to generate revenues and re-engage users through a Caller ID SDK. Continue reading Calldorado hires Brian Jakobsen as Chief Technology Officer to drive continued growth
Verint Ranked at Top of Ventana Research’s 2016 Value Index Ranking for Workforce Optimization
PRESS RELEASE: Verint® announced that research and technology advisory firm Ventana Research has named it as the top “Hot Vendor” in its newly published 2016 Value Index for Workforce Optimization. Continue reading Verint Ranked at Top of Ventana Research’s 2016 Value Index Ranking for Workforce Optimization
New Research: Fraudsters are Staying One Step Ahead of Consumers when it comes to Identity Theft
PRESS RELEASE: According to a new report from fraud protection and authentication company Pindrop, 87% of consumers are aware of the threat of phone fraud but are failing to take the most basic steps to protect their identity and their finances from savvy fraudsters. Continue reading New Research: Fraudsters are Staying One Step Ahead of Consumers when it comes to Identity Theft