In order to help companies meet modern customer experience expectations, West is announcing enhancements to its Cloud Contact Center offer for enterprise and midsized businesses. Continue reading West Enhances Its Cloud Contact Centre Solution
NewVoiceMedia announced that Security Benefit, a leader in the U.S. retirement savings market, has deployed ContactWorld for Sales to support its team. With ContactWorld for Sales, Security Benefit will take advantage of functionality such as click-to-dial, call-recording and performance tracking, all within Salesforce. Continue reading Security Benefit strengthens sales team with NewVoiceMedia’s communications platform
PRESS RELEASE: Twilio announced Voice Insights, API accessible network and device metrics that enable developers to build consistent call quality into their applications. With Voice Insights, developers can now monitor network and device performance during WebRTC calls and programmatically adjust application response to varying network and device conditions. Continue reading Twilio Introduces Voice Insights for Building High Quality Calling in Web and Mobile Applications
Unified communications vendor Swyx has announced that its SwyxWare range now fully supports SIP trunking services provided by BT Wholesale, extending the choice of suppliers for voice termination for its UK channel partners. Continue reading Swyx announces support for BT Wholesale’s SIP trunking service
PRESS RELEASE: Noetica – the call centre technology company, announced that it has opened a new office in Durham to provide project management, support and infrastructure services to its growing client-base in the North of England and Scotland. The Durham office is led by Noetica’s new IT Director, Neil Rushton, who has spent the past 15 years working in contact centres. Continue reading Noetica Opens New Durham Office to Support Growing Client-Base of Contact Centres
PRESS RELEASE: Noble Systems has received the Frost & Sullivan 2016 Market Share Leadership Award for the North American Outbound Dialing Systems market. The award marks the fourth consecutive year that Noble has been ranked as the market leader. Noble’s key performance drivers of depth of innovation, reliability of service, and strength of offering continue to set the company apart from other vendors. Continue reading Noble Systems Receives Frost & Sullivan’s Market Share Leadership Award for Fourth Consecutive Year
BLOG: by Robin Steis, Sales Director at Interactive Intelligence… For the most part, government has no competition. Have a great idea and need a patent? You’ll need to submit it to the U.S. Patent & Trade Office. Remodeling your home? You’ll need a permit from your city’s zoning office. And if you’re negotiating late fees for your federal taxes, you’ll be talking with the IRS. Continue reading What Motivates Government to Provide Better Customer Service?
PRESS RELEASE: Virgin Trains has opened a new customer call centre in Newcastle, creating up to 85 new jobs in the city. The company’s Customer Solutions Centre is designed to improve customer service by bringing roles in-house and with employees working and travelling along its east coast route. The centre is based at Virgin Money’s Headquarters, in Gosforth, and will handle a range of customer inquiries, including bookings, special assistance, delay repay and customer feedback. Continue reading Virgin Trains brings customer call centre and new jobs to Newcastle
PRESS RELEASE: Twilio announced that it has entered into a definitive agreement to acquire proprietary WebRTC media processing technologies built by the team behind the popular Kurento Open Source Project. Upon completion of this transaction, the team behind Kurento will join Twilio to lead the integration of the new technologies and enable the development of advanced video in web and mobile applications.