NewVoiceMedia announced a new, industry-leading global call routing architecture that will dramatically raise the bar on call quality for organisations running contact centres in multiple geographies. This platform enhancement will optimise contact centre management and operations, while ensuring the highest quality customer experience across the world. Continue reading NewVoiceMedia Launches Industry-leading Global Call Routing Architecture to Optimise Contact Centre Management and Customer Experience
Daily Archives: September 29, 2016
VimpelCom and Cisco Jasper Introduce Smart Connectivity for Business Customers
PRESS RELEASE: Cisco and VimpelCom Group, a leading global provider of telecommunications and digital services headquartered in Amsterdam and serving over 200 million customers, announced that VimpelCom has selected Cisco Jasper to be the Smart Connectivity management platform across its network operator properties globally. The partnership is aimed at enhancing commercial opportunities internationally for the business-to-business segment. Continue reading VimpelCom and Cisco Jasper Introduce Smart Connectivity for Business Customers
Intelecom Selects GENBAND’s WebRTC Gateway Solution to Integrate CRM Software and Voice Environments
PRESS RELEASE: GENBAND™ announced that Intelecom is leveraging GENBAND’s WebRTC Gateway (formerly SPiDR) to enhance its flagship “Contact Centre” solution with real-time communications. The new capabilities allow agents to interact with customers in context, helping to streamline service delivery. Continue reading Intelecom Selects GENBAND’s WebRTC Gateway Solution to Integrate CRM Software and Voice Environments
Elitetele.com provide cloud-based unified communications for Aldermore Bank
PRESS RELEASE: Aldermore bank have become one of Europe’s leading alternative banks and technology has played a crucial role in the businesses growth and success. Elite have been working with Aldermore bank for over 5 years and we were recently featured in the European Business Review magazine which celebrated Aldermore’s customer centric technology strategy. Continue reading Elitetele.com provide cloud-based unified communications for Aldermore Bank
Elitetele.com to expand its sales and marketing team with £1 million investment
PRESS RELEASE: Elitetele.com’s sales and marketing team have had another hugely successful year, achieving significant organic growth with new business sales up 30% year on year. We want to be the leading provider of IT and unified communications’ solutions, and we know our people are key to achieving this. Continue reading Elitetele.com to expand its sales and marketing team with £1 million investment
Global Remote Services (GRS) reports why call centre outsourcing is undergoing radical change
PRESS RELEASE: Global Remote Services (GRS) reports why call centre outsourcing is undergoing radical change. According to industry sources, call centre outsourcing is hitting record levels in Europe, with more contracts than ever before, and by some counts volumes are ahead of those in the US as a whole. Continue reading Global Remote Services (GRS) reports why call centre outsourcing is undergoing radical change
Six ways to manage AHT in multi-channel contact centres
BLOG: by Thomas Rødseth, VP of Product & Marketing at Intelecom, takes a closer look at Average Handle Times in multi-channel contact centres… With all the talk of Customer Experience Management and Customer Effort, it’s easy to forget that customer service managers don’t have bottomless pits of money. Best practice in contact centre management isn’t just about being effective, it’s also about being efficient. That is why many traditional measures of call centre performance, such as Average Handle Time (AHT), are as relevant as ever. Continue reading Six ways to manage AHT in multi-channel contact centres
Inspired Outsourcing creates 80 new jobs in the North East
PRESS RELEASE: Growing call centre Inspired Outsourcing is recruiting for 80 positions after securing a new contract with a leading energy supplier. The Newcastle-based outsourcing centre agreed expansion plans with its existing client, Scottish Power, earlier this month and is looking to hire new sales advisors and a team manager, as well as recruiting for a number of quality support roles. Continue reading Inspired Outsourcing creates 80 new jobs in the North East
Firstsource Solutions wins gold at the UK Customer Experience Awards
PRESS RELEASE: Firstsource Solutions has won gold in the Technology and Telecoms category for its work with NOW TV at this year’s UK Customer Experience Awards. Firstsource also came in second place in the Engaging Customers Online category for its work with giffgaff, the mobile telephone network. Continue reading Firstsource Solutions wins gold at the UK Customer Experience Awards