PRESS RELEASE: Metropolis Technologies, a leader in live call data and communication reporting announced that TMC has named Metropolis’ QLive Live Queue and Agent Monitoring Solution as a recipient of its 2016 TMC Labs Innovation Award, sponsored by INTERNET TELEPHONY magazine.
QLive enables organizations to:
- Track live calls through the network and provides real-time stats on agent performance
- Monitor live queue traffic and manage hunt groups with KPI alert notifications
- Utilize their existing PBX and routing structures; no contact center required
The TMC Labs Innovation Award is selected by the distinguished engineers at TMC Labs and honors products that have demonstrated innovation, unique features, and noteworthy developments toward improving communications technology.
“Metropolis Technologies has once again displayed its commitment to quality and innovation in the development of the unified communications industry with their QLive solution,” said Rich Tehrani, CEO, TMC.
“We are thrilled to have received this distinction from Internet Telephony Magazine,” described Sharon Harry, Marketing Director for Metropolis. “The UC landscape is changing, and we are excited that users now have a choice between a full contact center or a seamless solution like QLive to manage their agents and queues in real-time.”