PRESS RELEASE: Zendesk announced it is opening an office in India. Former Hewlett Packard Enterprise executive KT Prasad has been hired as Country Sales Director to lead a local team based in Bengaluru. Zendesk has also signed three local partners to support its growth in India: Cloudcover, Powerupcloud and Virtuos.
“India has a burgeoning startup sector and a young, connected consumer population. We’re excited to open an office in Bengaluru to fuel growth in the region,” said Morten Primdahl, co-founder of Zendesk and keynote speaker at the upcoming TechSparks conference in Bengaluru. “With a local team now in place, our aim is to help even more companies grow their business and better relate to their customers.”
Zendesk’s was founded in 2007 in Copenhagen, with current headquarters in San Francisco, offices in 11 cities worldwide, and a global team of more than 1,500 people. Notable customers of Zendesk include Box, Deckers, Shopify, Latam Airlines, Vimeo and Trustpilot. In India, Zendesk already has more than 1,700 paid customer accounts as of the end Q2 2016, growing at a rate of over 40% year over year. Current notable customers in India include Ola, Shaadi.com, OLX and Pharmeasy.
“Zendesk has a pedigree of scaling with fast growth companies, and India is an important part of our growth strategy in Asia,” said Sandie Overtveld, Zendesk vice president of Asia Pacific. “With our team in Bengaluru, supported by our regional headquarters in Singapore, we’re looking to continue to build out the team and grow our business in India under the leadership of KT Prasad.”
Zendesk was built upon a simple idea: Make customer service software that’s easy to use and accessible to everyone. The company has expanded on that idea, and now offers a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.
Exemplifying this, Karan Singh Shekhawat, Vice President of Operations at Ola, commented: “Customers are the single most important facet when it comes to achieving Ola’s mission of driving mobility for a billion Indians. Great customer relationship forms the heart of all we do at Ola and in that respect, we wanted to work with an organisation that lives and breathes the same ideals, which led to our association with Zendesk. They have the ability to scale, evolve and innovate quickly which is the mantra to succeed and grow within the market. We wish them good luck in their endeavors.”
Zendesk has developed a brand that is recognised for its ability to innovate to stay ahead of trends, and recent product additions such as Satisfaction Prediction, Advanced Voice, SMS, and Zendesk Message give organizations even more powerful tools to stay competitive in the face of constant change.