PRESS RELEASE: Upstream Works Software announced today that TMC, a global, integrated media company, named Upstream Works for Finesse as a 2016 TMC Labs UC Innovation Award winner presented by INTERNET TELEPHONY magazine.
“We’re pleased to be recognized for our agent desktop innovation and realizing the connected digital experience across the enterprise. Our team is committed to providing a single omnichannel solution that is easy-to-use, leverages existing infrastructure, and improves both agent success rates and customer engagement,” said Rob McDougall, President and CEO, Upstream Works.
Upstream Works for Finesse enables a fully connected customer experience through a Single Agent Desktop for all communication channels. Agents gain enhanced visibility for deeper customer insights and an intuitive desktop for unified contact handling. Customers enjoy a personalized and responsive experience as all their context, history and preferences travel with them across all channels. Business leaders are empowered to make more informed decisions with management tools and analytics. With integration across systems, platforms and existing applications, contact centers can maintain and extend their business value and protect legacy investments.
Organizations can differentiate themselves by delivering consistent, highly personalized and connected digital customer experiences. In doing so, it becomes possible to realize true business value with increased efficiencies, deeper loyalty and stronger growth.