PRESS RELEASE: Redpalm Technology Services, the IT specialist, has deployed an advanced and innovative call flow and routing system to improve customer satisfaction and operational efficiency when handling inbound phone calls. The bespoke routing solution forms part of the company’s new cloud-based unified communications (UC) platform from VIA. Continue reading Redpalm Enhances Client Engagement with Via’s Advanced Call Routing Solution
Daily Archives: October 13, 2016
Santa Clara Unified School District Moves its Communications Infrastructure to the Cloud with RingCentral
PRESS RELEASE: RingCentral announced the addition of the Santa Clara Unified School District as a RingCentral customer. Located among major multinational high-tech companies in Silicon Valley, Santa Clara Unified School District is committed to progress, and innovative technology in education is a top priority across its 28 locations and to its nearly 2,000 district administrators, faculty, and staff members. Continue reading Santa Clara Unified School District Moves its Communications Infrastructure to the Cloud with RingCentral
Fuze Reimagines User Experience for Business Communications
PRESS RELEASE: Fuze released a new user interface that brings together voice, video, and messaging into a single, unique app, reimagining how people interact in the workplace and redefining unified communications (UC). The new user interface features a best-of-breed, enterprise-grade platform supported by a high degree of quality, reliability, security, and analytics demanded by today’s businesses. Continue reading Fuze Reimagines User Experience for Business Communications
Phone scams are rising dramatically in the UK, according to Hiya
PRESS RELEASE: Scam calls designed to steal money from victims are increasing in the UK, according to data released by Hiya, the call-blocking and caller ID company. The UK leads Europe in the highest percentage of nuisance calls, at a significant 13%. Immediately to follow are Spain and Sweden with 11% and 8%, respectively. Continue reading Phone scams are rising dramatically in the UK, according to Hiya
Business growth drives over 50 new jobs in Coventry
PRESS RELEASE: Due to continued growth, award winning UK insurance and travel provider Staysure is creating 50 new jobs at its modern contact centre in Coventry city centre. Continue reading Business growth drives over 50 new jobs in Coventry
GN Audio has acquired VXi Corporation
PRESS RELEASE: GN Audio has acquired VXi Corporation (“VXi”). VXi is a leading innovative US based manufacturer of professional headset solutions. The company was founded in 1989 and has consistently shown a strong track record. Continue reading GN Audio has acquired VXi Corporation
Expolink Helping Dometic UK To Deliver An Enhanced Customer Experience
PRESS RELEASE: Expolink has been awarded a contract by Dometic UK to provide first line telephone support for customers using the company’s comprehensive range of accessories for camping, caravanning and motorhomes. Dometic UK is part of the Dometic Group, a customer-driven, world-leading provider of leisure products for the recreational vehicle, automotive, truck and marine markets. Continue reading Expolink Helping Dometic UK To Deliver An Enhanced Customer Experience
Knowledge Powered Solutions and Agilisys Partner to Knowledge Enable Public Sector Customer Service
With National Customer Service Week a not too distant memory, Knowledge Powered Solutions (KPS) is delighted to announce its partnership with Agilisys. Agilisys is a leading provider of digital technology to the public sector offering business transformation through a suite of innovative products as well as centers of customer service excellence around the UK. Continue reading Knowledge Powered Solutions and Agilisys Partner to Knowledge Enable Public Sector Customer Service
Convergys to Open its First Customer Service Center in Mauritius
PRESS RELEASE: Convergys announced plans to open its first customer service center in Mauritius, early in 2017. By opening up a new site in Mauritius, a French and English-speaking nation, this further strengthens Convergys’ SMART shoring proposition for French clients, as well as Canadian companies and multi-nationals who need a French language or bilingual customer service solution delivered from a single low cost location. Continue reading Convergys to Open its First Customer Service Center in Mauritius
Matching service to today’s new young consumers – tomorrow’s big spenders, three top tips from Teleopti
BLOG: New Term – New Customers – Starting a new term feels full of promise. Ben Willmott at Teleopti considers how contact centers can match service to today’s new young consumers – tomorrow’s big spenders. Continue reading Matching service to today’s new young consumers – tomorrow’s big spenders, three top tips from Teleopti