[Early Bird Rate Available + Hotel Room Included] National Business Improvement Summit: Digital Customer Service & Support

“By Far The Best Knowledge-share Event For Customer-centric Leaders”

Contact Centre CLUB

An early bird rate, saving 20%, is available for the National Business Improvement Summit: Digital Customer Service & Support on November 23rd in Ealing, West London.

This rate is available for delegate places purchased on or before October 23rd.

Stay Over On Us!

We have a limited number of free hotel rooms for early bird delegates on a first come basis. Please be quick!

See the link below to access the Summit delegate brochure (PDF).



To book your delegate place(s) please visit goo.gl/jmyg8P

Please forward this link internally if you feel it may be appropriate for colleagues.

Who Should Attend?

There are a number of key stakeholders in the delivery and outcome of Digital Customer Service & Support, including leaders in the contact centre, customer service, customer experience, customer operations, and digital strategy.

A group rate for three or more delegates is available.


As you will see from the delegate brochure, we have developed some unique networking and knowledge-share activities to maximise your takeaway from the day. All are proven and very popular!

Good Ideas Exchange™

In each of the two Good Ideas Exchange™ sessions you will meet five different delegates from your peer-group and learn about their top improvement tips and tactics for the topics you have chosen. You will be able to ask them questions and seek their direction regarding how to action the improvements in your organisation.

Pathways To Improvement™

In the Pathways To Improvement™ session you will again meet five different delegates from your peer-group and learn about their future improvement goals. In return for your ideas and advice, your fellow delegates will offer their insight into how you can achieve your next improvement goal.

Innovations & Future Thinking

Innovation Spotlight presentations will give you an insight into new technologies, while a future looking final keynote will seek to imagine and predict customer service delivery in 10 years time.

Great Networking

Over the day you will meet and get to know at least fifteen customer-centric leaders and their organisations. You will be able to share your knowledge, insight and know-how with them and receive theirs in return.

All discussions will take place under the Chatham House Rule, ensuring a trusted and confidential environment.

This event is designed and produced by the Directors’ Club United Kingdom. For more information visit http://directorsclub.org.uk.

I hope you and or your colleagues can join us on November 23rd.