PRESS RELEASE: TeleTech Technology (comprised of eLoyalty and TSG) announced that it has released new Managed Services offerings, bridging the technology resource gap for organizations with complex contact center and unified communications (UC) environments. TeleTech Technology Managed Services offers three new tiers of service ranging from basic break/fix maintenance all the way up to system-wide management.
Managed Services eases the burden of contact center operation by enabling organizations to offload some or all of the work required to maintain and operate their contact center environments. Backed by nearly 30 years of experience, TeleTech Technology Managed Services offers flexible support agreements in a predictable and budget-friendly operational expense model.
“Running a contact center is hard, and working to overcome staffing, technical and financial challenges while still providing a brand-differentiating customer experience can be overwhelming,” said Steve Pollema, president, TeleTech Technology. “Our clients need to focus on what’s important: taking care of their customers. As a trusted partner, we relieve challenges in their contact center operations by delivering a stable platform and utilizing the best, most qualified technical professionals in the industry.”
“As a long-time managed services client of TeleTech Technology, we’ve ranged from minimal support to full scale support for our contact centers,” Darryl Bell of Executive Health Resources, an Optum Company. “TeleTech Technology has been with us every step of the way and it shows in our customer satisfaction surveys and NetPromoter scores. Its knowledge and experience allows us to focus on our business and uniquely position ourselves against our competitors.”