Five9 Announces Enhanced Integration with Oracle Engagement Cloud

PRESS RELEASE: Five9 announced new collaborations with Oracle Engagement Cloud. The Oracle Engagement Cloud suite unifies both sales and service on a single customer experience (CX) platform. By combining Five9 with Oracle Engagement Cloud, organizations can streamline business operation efficiency, increase up-sell opportunities, and improve customer satisfaction.

The Oracle Engagement Cloud suite is focused on organizations delivering high-touch and high value customer engagements for a range of industries, users and customer segments, such as wealth managers, enterprise sales reps or managers who need access to service requests.

Five9 presented at Oracle OpenWorld 2016 and showcased the Five9 integration to Oracle Engagement Cloud, as well as the Five9 Adapter for Oracle Service Cloud.

“This important integration allows our contact center customers to provide personalized customer experiences,” says Mike Burkland, President & CEO, Five9. “At Five9 we pride ourselves on partnering with companies that provide significant value to the customer experience and we are thrilled with this expanded collaboration with Oracle.”

Five9 Is a Gold level member of Oracle PartnerNetwork.