PRESS RELEASE: TantaComm announced that it is offering an affordable, easy to install, maintain and easy to use API-based recording and quality management software for contact centers and business VoIP providers. The cloud-based software provides Call and Omni-Channel Recording, Quality Management, Screen Capture, and Live Monitoring.
TantaComm’s recording software helps contact centers across the world deliver better service, minimize risk and increase compliance. “We offer a complete agile contact center solution that is a true cloud contact center-as-a-service (CCaaS) product,” says Charley Eaton, CEO of TantaComm.
The cloud contact center as-a-service product that replaces prohibitive capital expenditures of outdated legacy systems with an operating expense-based pricing model, complements the need for scalability. Built on a multi-tenant architecture, the product provides Business Process Outsourcers (BPOs), Application Service Providers (ASPs) and Communication Service Providers (CSPs) with the means to offer omni-channel contact center functionality to their business clientèle that is consumable from the cloud, as a service.
Nicholas Morris, Chief Technology Officer at TantaComm, favors the API-driven model, “It is modular, scalable and very easy to integrate with applications. The software is well built with straightforward API’s that offer various methods to capture data and multiple ways to enhance metadata. Our modular solution allows for maximum flexibility and integration with other best-in-class contact center applications.”
Morris also states, “Another resource saving enhancement of the product is Single Sign-on (SSO), which authenticates the user for all the applications they have been given rights to and eliminates further prompts when the user switches applications during the same session. SSO combines convenience and security for tenant agents as it supports Security Assertion Markup Language (SAML) 2.0, as well as added flexibility for cloud providers.”