Enghouse Systems announced it has acquired Presence Technology, S.L. (“Presence”) for a purchase price of approximately $17.4 million (net of the cash acquired), subject to certain price adjustments and other considerations. Presence’s annual revenue is approximately $13.2 million. Continue reading Enghouse Systems Acquires Presence Technology
Daily Archives: October 28, 2016
NCS partners with Rant & Rave to capture feedback from the young people it serves
PRESS RELEASE: National Citizen Service (NCS) has partnered with customer engagement specialists Rant & Rave to collect real-time feedback from the young people undertaking its four-week summer programme. Continue reading NCS partners with Rant & Rave to capture feedback from the young people it serves
Newegg Enhances Mobile Customer Experience With Moxie Self-Service And Live Chat
Moxie Software announced that the leading tech-focused e-retailer in the United States, Newegg, has deployed the Moxie solution to assist customers throughout their digital journey. Continue reading Newegg Enhances Mobile Customer Experience With Moxie Self-Service And Live Chat
UK interest in the Philippines’ offshoring services grows
PRESS RELEASE: By 2017 one third of all customer service interactions will still require the support of a human intermediary. Intelenet® Global Services’ new Manila site supports the need to facilitate human interaction as 85 per cent of their business operations will be through voice processors to deliver customer support. Businesses of all kinds are digitally transforming their operations to keep pace with the digital age. Continue reading UK interest in the Philippines’ offshoring services grows
FairPoint Communications Now Offers Cloud Contact Center Application
PRESS RELEASE: FairPoint Communications announced the launch of its Cloud Contact Center application. This advanced call center management solution leverages Voice over IP (VoIP) technology to provide the tools necessary to manage a modern customer service operation that meets the evolving needs of today’s consumers. Continue reading FairPoint Communications Now Offers Cloud Contact Center Application
Pegasystems Named a Leader in Gartner’s Magic Quadrant for BPM-Platform-Based Case Management Frameworks
Pegasystems announced it has been named a Leader in the Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks (1) for the second consecutive year. Gartner evaluated commercial case management applications built on the Pega® 7 Platform, which enables users to quickly build and evolve business systems, while simplifying and automating operations so organizations can reduce costs, improve agility, and deliver the end-to-end experiences customers demand. Continue reading Pegasystems Named a Leader in Gartner’s Magic Quadrant for BPM-Platform-Based Case Management Frameworks
Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America for the Second Consecutive Year
PRESS RELEASE: Five9 has been recognized as a Leader, and again positioned highest in ability to execute in the October 2016 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), North America. Continue reading Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America for the Second Consecutive Year
Webhelp Thanks Colleagues in 26 Countries
Leading global customer experience and business process outsourcer, Webhelp, has spent a day saying thank you to the 35,000 colleagues around the world who have contributed to the business’ success this year. Continue reading Webhelp Thanks Colleagues in 26 Countries