Five9 Named a Leader in the Gartner Magic Quadrant for Contact Center as a Service, North America for the Second Consecutive Year

PRESS RELEASE: Five9 has been recognized as a Leader, and again positioned highest in ability to execute in the October 2016 Gartner Magic Quadrant for Contact Center as a Service (CCaaS), North America.

“We are honored that Gartner has once again recognized Five9 as a Leader. We believe Five9’s continued positon of highest in ability to execute reflects the success our enterprise customers are achieving in their businesses when running their contact centers on Five9’s cloud solution.” said Mike Burkland, President and CEO, Five9. “We are also proud of Five9’s improved positioning in the Leaders quadrant for completeness of vision. Businesses want to know that their cloud contact center software supplier has a compelling vision for the future that will enable them to provide innovative solutions in the rapidly changing contact center market.”

Five9 recognizes that modern consumers expect to engage with businesses on their terms using a variety of channels including voice, web, sms, chat, messaging, email, mobile, video and social media. Consumers also expect contact center agents to know their history, anticipate their needs and provide proactive and personalized service. The Five9 Virtual Contact Center combines analytics and context, in realtime, to predict customer behavior patterns and recommend next best actions, guiding agents to provide excellent customer experience.