BLOG: Consumers’ love affair with mobile technology has changed their behavior and led to an explosion in digital interactions. Matt Hooper, SVP, from cloud communications digital customer engagement specialist IMImobile looks at why contact centres need to support 9 different channels from 2017, and how they can do this seamlessly. Continue reading Overcoming digital customer engagement challenges by delivering the omni-channel experience your customers now demand
Daily Archives: October 31, 2016
BroadSoft Acquires VoIP Logic
BroadSoft has acquired VoIP Logic, a wholesale provider of BroadWorks-based cloud communications services to internet and other service providers in the US. VoIP Logic has been successful in growing its customer base by offering an attractive cloud wholesale offer to its customers. This cloud model will be added to the BroadSoft BroadCloudⓇ portfolio and addresses the needs of service providers who want greater control of their platform. Continue reading BroadSoft Acquires VoIP Logic
Choosewell Health Insurance Powers Salesforce with Omnichannel customer interaction platform by Vocalcom
PRESS RELEASE: Choosewell, a leading Australian health insurance comparison service announced that it will deploy a Vocalcom Omnichannel customer interaction platform by Quality Connex for its customer communications’ channels. Continue reading Choosewell Health Insurance Powers Salesforce with Omnichannel customer interaction platform by Vocalcom
BrightCurrent powers the clean energy revolution with NewVoiceMedia’s inside sales platform
NewVoiceMedia announced that BrightCurrent, the only retail sales agency dedicated exclusively to clean energy, has fully mobilised its team with ContactWorld for Sales. As a result of increased sales efficiency and improved pickup rates, BrightCurrent has expanded its team’s productivity to handle a 350 percent increase in lead volume. Continue reading BrightCurrent powers the clean energy revolution with NewVoiceMedia’s inside sales platform
BroadSoft : Positioned By Gartner as a “Visionary” in Magic Quadrant for Contact Center as a Service, North America
BroadSoft announced it has been positioned by Gartner, Inc. as a “Visionary” in its 2016 Magic Quadrant for Contact Center as a Service (CCaaS), North America report. Continue reading BroadSoft : Positioned By Gartner as a “Visionary” in Magic Quadrant for Contact Center as a Service, North America
Webhelp Welcomes Argyll & Bute Council
Leading global customer experience and business process outsourcing company, Webhelp, has welcomed representatives from Argyll & Bute Council to its Dunoon site. Webhelp was delighted to welcome Argyll & Bute Council to its Dunoon site last week (Friday, Oct 28). Topics discussed included Webhelp’s growth and commitment to the area. Continue reading Webhelp Welcomes Argyll & Bute Council
“The Great Sitel Bake Off” raises more than £2000 at its “World’s Biggest Coffee Morning” for Macmillan cancer support
PRESS RELEASE: Sitel has raised more than £2000 after hundreds of Sitel customer service agents across 6 sites nationwide; Exeter, Stratford upon Avon, Coventry ,Kingston upon Thames , Leavesden and Swansea, took part in Macmillan cancer’s; “The World’s Biggest Coffee Morning” on 30th September. Continue reading “The Great Sitel Bake Off” raises more than £2000 at its “World’s Biggest Coffee Morning” for Macmillan cancer support