Enabling it to expand its reach and scale its offering to the UK contact centre and communications marketplace, Enghouse Interactive today announced that it has signed a strategic partnership agreement with Exertis, one of the UK’s leading distributors of IT and Unified Communications solutions. Continue reading Enghouse Interactive Signs Partnership Deal with Technology Distributor, Exertis
Monthly Archives: November 2016
KONE Selects Salesforce Service Cloud Lightning to Elevate its Customer Service
PRESS RELEASE: Salesforce announced that KONE — a global leader in the elevator and escalator industry — has selected Salesforce Service Cloud Lightning and Field Service Lightning to deliver faster, smarter and more personalized service for its customers worldwide. Used with its current deployment of Sales Cloud Lightning, Salesforce will become central to KONE’s service workforce, enabling the company to set a new standard for customer experience, responsiveness and quality. Continue reading KONE Selects Salesforce Service Cloud Lightning to Elevate its Customer Service
Noetica Wins Innovation in Contact Centre Technology Award
PRESS RELEASE: Noetica has been presented with the Innovation in Contact Centre Technology award, by the Corporate LiveWire Emerging Technology Awards. In 2016 the company introduced two ground-breaking innovations to the global contact centre industry with the launch of SmartBound™ and the Noetica Voice Platform (NVP™). Continue reading Noetica Wins Innovation in Contact Centre Technology Award
Global Launch of Alcatel-Lucent Enterprise Cloud-based Collaboration Platform
PRESS RELEASE: ALE, operating under the Alcatel-Lucent Enterprise brand announced availability of Alcatel-Lucent Rainbow™ , an innovative cloud-based relationship management platform that connects business users, business contacts and systems. With Rainbow, employees can be more collaborative and productive, reaching beyond corporate boundaries. Continue reading Global Launch of Alcatel-Lucent Enterprise Cloud-based Collaboration Platform
New Report Shows European Contact Center Market Grows 3,02%
PRESS RELEASE: The European Contact Center market grew 3,02% in 2015, with over 37,700 centers, with an average 79 positions, employing 3,85 million people in 30 countries. These are some of the indicators provided by the International Customer Contact Benchmark, now on its 5th Edition. Continue reading New Report Shows European Contact Center Market Grows 3,02%
Lipigas Delivers Enhanced Interactive and Visual Mobile Self-Service Portal Using Joint Visual IVR Solution From Dialogic and Telectronic
PRESS RELEASE: Dialogic, a cloud-optimized applications and infrastructure solutions provider for service providers, enterprises, and developers, announced today that Lipigas, a leading Chilean liquefied petroleum gas (LPG) distributor and an expert in energy solutions with operations in Colombia and Peru, has deployed PowerVille™ Visual IVR from Dialogic to provide interactive service ordering, billing, and account information through a visually-enhanced self-service portal accessible through their customers’ smart phones or mobile devices. Continue reading Lipigas Delivers Enhanced Interactive and Visual Mobile Self-Service Portal Using Joint Visual IVR Solution From Dialogic and Telectronic
Three in Four Brits Snub Retailers with Slow Customer Service
PRESS RELEASE: Interactive Intelligence Group released research revealing that over three quarters of UK consumers (79 per cent) will use a different retailer if they don’t receive a timely response from customer service. Furthermore, over half (54 per cent) will share negative feedback online or via social media if they are unsatisfied. Continue reading Three in Four Brits Snub Retailers with Slow Customer Service
easyJet selects Sabio for Avaya upgrade and technology support
easyJet, Europe’s leading airline, has selected customer contact technology specialist Sabio to upgrade the airline’s core Avaya communications platform and deliver 24x7x365 support for easyJet’s business-critical Operational Service Desk. Continue reading easyJet selects Sabio for Avaya upgrade and technology support
Q&A with Christine Stubbs, Workforce Optimisation Consultant at Maintel
Q&A with Christine Stubbs, Workforce Optimisation Consultant at Maintel... Continue reading Q&A with Christine Stubbs, Workforce Optimisation Consultant at Maintel
Customer service outsourcing spending key focus for UK businesses in 2016
PRESS RELEASE: The private sector dominated the UK outsourcing market in the first three quarters of 2016 amid an overall slowdown in activity, according to the Arvato UK Outsourcing Index. The research, compiled by business process outsourcing (BPO) provider Arvato and industry analyst NelsonHall, found that businesses spent £3.18 billion on BPO and IT outsourcing in the period January to September, double the value of contracts agreed year-on-year. Continue reading Customer service outsourcing spending key focus for UK businesses in 2016