PRESS RELEASE: Working together with more than 3,000 developers, partners, and customers, RingCentral announced the RingCentral Connect Platform has reached new milestones. RingCentral’s open platform boasts more than 350 custom application integrations and 60 off-the-shelf integrations with third-party business applications. In addition, the RingCentral Connect Platform has reached 1.6 million API requests per day, and an increase of more than 300 percent in quarterly API requests year over year from third parties.
RingCentral enables developers and ISVs to integrate communication functionality into the workflow of business applications and access a wealth of data (e.g., call logs, business rules, messages, presence, etc.) to create customized solutions.
“At RingCentral, our vision extends beyond connecting today’s workforce and all the devices they use,” said David Lee, vice president of platform at RingCentral. “It also means easily integrating communication solutions and business applications to improve productivity and business workflow to better serve their customers. We now have a wide array of off-the-shelf integrations available with some of the most popular business applications, including Google, Salesforce®, Microsoft®, and many others.”
Businesses have long struggled with the complexities and cost of integrating communication solutions with other business applications. In 2015, RingCentral launched its B2B app gallery and opened up its platform to developers. Today, hundreds of businesses are tapping RingCentral to customize their business workflows and engage their customers in new ways. It enables digital transformation by significantly improving business processes to deliver a seamless customer experience.
RingCentral customer Bob Thompson, director of IT for Advanced Diabetic Solutions, has leveraged the Connect Platform to build an SMS reminder capability to keep customers informed of medical supply reorders. “For us, medical supply reorders are crucial for our customer retention program. The ability to access order data that triggers a customer SMS reminder saves us time trying to get the customer on the phone, which is next to impossible,” he said. “This is a major convenience for our customers to help them with reorders, while also increasing brand loyalty toward Advanced Diabetic Solutions.”
The success and growth of the Connect Platform reinforce that RingCentral is the cloud unified communications platform of choice for developers to create innovative solutions that enhance productivity and achieve business growth.
According to ISV partner Mani Vembu, COO of Zoho, “We have an incredibly productive partnership between RingCentral and Zoho platforms. The customer engagement and call management facilities offered by the RingCentral integration APIs are driving widespread adoption among our 50,000+ customers. We are very impressed with the value RingCentral brings to our ecosystem of business products.”
As part of the continued expansion of its developer ecosystem, RingCentral is now offering a free developer account to ISVs and developers who are not customers of RingCentral. This new offering provides complimentary access to RingCentral APIs, SDKs, and developer tools. Developers can build, prototype, and test API integrations in a sandbox environment to assess how their business applications operate with RingCentral applications.