PRESS RELEASE: Sainsbury’s Bank today officially opened its new customer service contact centre, Caledonia House in Rosyth. This brings customer service in-house with the creation of the Bank’s first dedicated contact centre and follows the purchase by J Sainsbury plc of the Lloyds Banking Group (LBG) 50 per cent share of Sainsbury’s Bank in 2014. Continue reading Sainsbury’s Bank opens new contact centre in Fife
PRESS RELEASE: VoiceSage is launching new and innovative mapping and diary features. The extensions mean its award-winning customer engagement solutions will be more effective at supporting time-sensitive promotions, like the upcoming Black Friday shopping weekend. The new Appointment feature will make it easier for clients to offer consumers flexible mobile-delivered payment reminders, real-time delivery appointment data and time-based public service announcements. Continue reading VoiceSage Adds Innovative Appointment And Location Features To Core Product Suite
PRESS RELEASE: Jive Communications announced the launch of Jive Contact Center, a cloud-based technology that fully integrates with Jive Voice—the company’s Hosted PBX service. Jive Contact Center delivers a broad set of contact center features and valuable real-time reports to enable better management of call queues and incoming customer calls. Continue reading Jive Communications Launches Cloud-Based Contact Centre
PRESS RELEASE: Avaya announced that the Government of St. Lucia has implemented a full stack solution which enables the country to save as much as 25 percent of its previous communications budget. The solution, which includes networking, contact center and unified communications platforms and applications, simplifies management and administration while enabling better service to residents and vacationers. Continue reading St. Lucia Simplifies Government Communications and Reduces Costs with Avaya
PRESS RELEASE: Ex-service personnel and reservists can find out about recruitment opportunities with BT in South Tyneside at an open evening next week. Continue reading BT recruitment open evening for veterans
BLOG: Tommy Palomaki at Teleopti says it’s time to embrace the multi-generational revolution by attracting, nurturing and retaining the brightest contact centre professionals, whatever their profile… Continue reading Maximising the potential of multi-generational contact centres
PRESS RELEASE: Geoffrey Insurance has two reasons to celebrate after its new customer videos won accolades at POST’s Digital Insurance Awards and the European Contact Centre and Customer Service Awards (ECCCSAs). The videos, launched in May, are the first of their kind in the industry and are delivered using Pitney Bowes technology. Continue reading Geoffrey excels at customer engagement, winning two innovation awards!
PRESS RELEASE: NHS England’s London Region has gained Europe-wide recognition, with its storm-based NHS 111 Patient Relationship Management (PRM) service receiving a major accolade at the European Contact Centre & Customer Service Awards (ECCCSAs). NHS London’s 111 PRM service, which leverages Content Guru’s storm® ASSIST™ technology, was named ‘Silver Winner’ in the ‘Most Effective Improvement Strategy’ category. Continue reading NHS 111 PRM in London Named Silver Winner at ECCCSAs 2016