PRESS RELEASE: AMC Technology announced that Contact Canvas, an app that increases contact center agent efficiency and improves overall customer service, is now Lightning Ready, meaning it works with the Salesforce Lightning Experience, a reimagined and modern CRM user experience for every device.
With Contact Canvas, users experience the most comprehensive and customizable contact center agent experience that includes features like screenpop, campaign dialing, automated call logging and omni-channel support.
“We are very excited to offer the Lightning Experience to Contact Canvas users. With Salesforce Lightning, organizations have access to contact center functionality on any device, making our solution perfect for mobile or remote staff, traditional contact center agents and really anyone that takes or makes phone calls that could benefit from access to their company’s Salesforce data. Combined with the robust contact center features that we offer through Contact Canvas like omni-channel, inbound and outbound screenpop, click to dial, and campaign dialing, Lightning offers a very far-reaching tool that raises the bar for Customer Service,” said Aimee Stinson, Director, Strategic Alliances and Marketing, AMC Technology.
“Companies are looking to transform the way they connect with customers, partners and employees to thrive in the age of the customer,” said Kori O’Brien, SVP, App Innovation Partner Sales, Salesforce. “Lightning helps them do this fast with clicks, not code, so they can build and deploy the apps their customers want at the speed of business. By leveraging the power of the Lightning framework, AMC Technology provides customers with an exciting new way to access contact center functionality through any device.”
Contact Canvas Key Features
Contact Canvas improves the contact center experience by integrating your phone system into Salesforce with Omni-Channel. Contact Canvas uses Open CTI to provide telephony and omni-channel tools to increase agent efficiency and improve overall customer service.
One of the first CTI solutions on AppExchange, providing a reliable and cost effective CRM and communication channel integration product for contact centers around the globe that improves agent efficiency and reporting without sacrificing the customer experience
Supports Cisco, Avaya, and Aspect telephony platforms and the latest technology from Salesforce, offering a true blended Omni-channel experience, Supports Lightning OpenCTI
Provides an Omni-Channel Interface that includes inbound calls, outbound campaigns, click to dial, chat and all the capabilities of Omni-Channel