PRESS RELEASE: NICE announced that it has received Frost & Sullivan’s 2017 Product Line Strategy Leadership Award for Contact Centers in North America. The award recognizes the extent to which NICE’s product line meets customer demands, the overall impact on customer value, and its market share leadership.
NICE was recognized for its robust portfolio offering, including its leading solutions for Workforce Management, Voice of the Customer, Real-Time Authentication, and Performance Management. The company was lauded based on the following criteria:
Breadth – NICE has an enviable portfolio of customer experience solutions, including interaction management, advanced analytics, and employee engagement tools to help customers improve and differentiate their customer experience.
Scalability – NICE’s product line addresses the needs of customers of all size and degree of complexity, with solutions ranging from the most complete and feature-rich enterprise offerings, to cost-efficient, easy to use packages for the SMB market.
Technology Leverage – The hallmark of NICE’s product line strategy is its keen vision into current and future customer needs.
Customer Ownership Experience – Customers know that NICE remains at the forefront of innovation, innovating in ways customers have not even thought of yet.
Brand Equity – NICE has consistently been in the top five for market share within the segments of quality monitoring, call recording and analytics for many years
“It’s a privilege to be selected out of the pool of our peers for recognition in leadership,” said Miki Migdal, President of the NICE Enterprise Group. “The award emphasizes the value of our acquisition approach and strategy with our solutions. Our diversified portfolio, which serves large enterprises and SMBs with both complex and out-of-the-box solutions, encompasses solutions of the highest quality that consistently meets our customers’ requirements.”
“NICE has rapidly adapted to the changing needs of customers and responded with strong product solutions across customer contact. Because of its strong overall performance, innovative product development and well executed acquisition strategy, NICE is recognized with Frost & Sullivan’s 2017 Product Line Strategy Award,” said Nancy Jamison, principal analyst at Frost & Sullivan.