PRESS RELEASE: NICE announced that the Engage platform for omni-channel recording has been certified to support Skype for Business Server, Microsoft’s next generation unified communications software. The certification allows businesses to benefit from the market’s leading recording solution as they extend their service operations across multiple voice and chat channels.
NICE Engage is the leading recording platform available in the market. It helps organizations gain business insight and ensure quality and compliance. It is easily adaptable to meet each contact center’s unique operational and business requirements, supporting thousands of concurrent IP streams in a single platform, while also serving as the foundation for NICE’s broad portfolio of real-time and offline applications.
As more and more organizations are using Microsoft’s Skype for Business, NICE has adapted its recording solution to support the growing and diverse forms of communications that customers need to capture by simplifying integration.
“We are pleased to see NICE certify its Engage Platform version 6.5 for Skype for Business Server 2015 and extend the communication experience for organizations to achieve more,” said Andrew Bybee, Principal Group Product Manager for Skype for Business, Microsoft.
Miki Migdal, President of the NICE Enterprise Product Group, said: “With this new certification, NICE continues to strengthen its long-standing relationship with Microsoft. Businesses using both NICE Engage and Microsoft Skype for Business will benefit from having the most advanced recording platform in the market to capture all interactions for security, compliance, and quality management purposes.”