PRESS RELEASE: Sky TV News presenter Kay Burley paid a surprise visit to Webhelp’s offices in Falkirk last week to thank the team for the work they’ve done to support the launch of Sky Mobile. Continue reading Sky’s Kay Burley Thanks Webhelp’s Falkirk Team for Helping to Launch Sky Mobile
Daily Archives: January 18, 2017
Brands Underestimate Emotional Impact of Breaking Promises
PRESS RELEASE: A new study from InMoment reveals that brands lack important understanding of the emotions that drive customer loyalty and significantly undervalue the negative impact of failing to deliver on customer expectations. Conducted by customer experience optimization leader InMoment, the annual CX Trends Report reveals how consumers and brands prioritize various aspects of the customer experience, examining where they are aligned, and where disconnects exist. In an additional set of annual benchmark questions, InMoment data scientists explored the areas of emotion and personalization. Continue reading Brands Underestimate Emotional Impact of Breaking Promises
88 percent of employees place responsibility for creating innovative cultures on employers
PRESS RELEASE: As global leaders gather at the World Economic Forum this week to discuss challenges facing the world in 2017, new research from BMC reveals that workers are placing more responsibility on employers to enable them with the skills required to be successful as they face massive changes being brought by the digital economy. Continue reading 88 percent of employees place responsibility for creating innovative cultures on employers
Retail apps failing to meet consumer expectations, research finds
PRESS RELEASE: Consumers believe current retail apps are failing to deliver the high quality and interactive mobile shopping experience they demand, according to new research. Despite a third of UK consumers admitting to downloading more retail apps in the last 12 months than they did in the previous year, just 40% said they were satisfied with the current offering. Continue reading Retail apps failing to meet consumer expectations, research finds
Noble Composer v11 Upgrades Agent Efficiency
Noble Systems announces the release of Noble® Composer 11, the latest version of its award-winning agent desktop interface that unifies the agent environment and makes it easy for contact centre managers to build sophisticated agent workflows. Continue reading Noble Composer v11 Upgrades Agent Efficiency
DialogTech and Genesys Partner to Help Businesses Convert More Callers to Customers
DialogTech, the leader in call attribution technology announced a partnership with Genesys. The partnership enables businesses to improve customer acquisition and fuel revenue growth by better aligning their marketing initiatives with call center activity and outcomes. Continue reading DialogTech and Genesys Partner to Help Businesses Convert More Callers to Customers
Zappix Announces an Integrated Smartphone Visual IVR Experience with Twilio and Other IVR Vendors
PRESS RELEASE: Zappix has announced that is has integrated Twilio into its Visual IVR building and authoring tool. The new integration with Twilio is aimed at reducing time to market and increasing customer satisfaction on building and deploying a Voice IVR combined with a Visual IVR. Continue reading Zappix Announces an Integrated Smartphone Visual IVR Experience with Twilio and Other IVR Vendors
New York Mets Run a Triple Play with Avaya
PRESS RELEASE: Avaya announced that the New York Mets organization will implement the Avaya Aura® Platform for contact center and unified communications, along with a modern Avaya data core networking infrastructure at Citi Field. The goal: Transform the way the team communicates, collaborates and serves its fans. Continue reading New York Mets Run a Triple Play with Avaya
Want to know more about PCI DSS compliance and how to achieve it?
Blog By Robert Crutchington at Encoded takes a closer look at the truth about PCI DSS in a new compilation of blogs on the subject… Continue reading Want to know more about PCI DSS compliance and how to achieve it?
PGi Enters into Agreement to Acquire Cloud Communications Provider ReadyTalk
PRESS RELEASE: PGi, the world’s largest dedicated provider of collaboration software and services announced that it has entered into a definitive agreement to acquire Denver-based ReadyTalk, a leading provider of cloud communications services, including audio, web and video conferencing, and self-service and managed webinar solutions. Continue reading PGi Enters into Agreement to Acquire Cloud Communications Provider ReadyTalk