BLOG by Thomas Rodseth, VP of Product & Marketing at Intelecom takes a look at why mobile customer service is important right now… Continue reading Do You Have A Mobile Customer Service Strategy?
PRESS RELEASE: Maximizer Software – commissioned analysis of research undertaken with 300 SMEs within the EMEA region to provide an independent benchmark on the experience of organisations in obtaining business value and success from their CRM solutions. The Benchmark Study, titled Measuring Value and Success from CRM, consists of two results reports plus a practitioner’s workbook, with the Part 1 report published today and the other 2 publications available in the coming weeks. Continue reading Pioneering Benchmark Report Reveals CRM Success Measures for SMEs
PRESS RELEASE: CGS, a global provider of business applications, enterprise learning and outsourcing services, today announced it was included in Gartner’s “Market Guide for Key Customer Management (CM) Business Process Outsourcing (BPO) Service Providers in a Digital-Driven Market.”  Continue reading CGS Is included in Gartner’s Market Guide for Key Customer Management BPO Service Providers in a Digital-Driven Market
PRESS RELEASE: CallTrackingMetrics, a leading provider of call tracking and automation software, has released an Auto Dialer, that automatically connects call centre agents with prospects and customers in need of service. Continue reading CallTrackingMetrics Releases Auto Dialer Technology