PRESS RELEASE: Limitless, an innovative Crowd Service™ platform, today announced it closed a seed round of funding led by Unilever Ventures. Limitless helps brands turn their most loyal and passionate customers into trusted Brand Ambassadors and rewards them for providing great service on-demand. Limitless provides Brand Ambassadors with a cloud based service accessed via an intuitive mobile app that is powered by artificial intelligence.
“The fundamental nature of work is changing as the world is moving from fixed to fluid, on-demand working models,” said Roger Beadle, co-founder and CEO of Limitless. “Customers today value authenticity and expect fast, helpful and empathetic service at the speed of social. In our view, crowdsourcing will become an integral part of an ecosystem of technologies and methods that will fundamentally change the future of customer service.”
In 2014, Gartner predicted that 75% of high-performing enterprises will use crowdsourcing in some form by 2018. Today, online crowds are helping enterprises tackle a wide range of challenges, from simple tasks to complex ones requiring specialised skills. It’s having amazing results too, often creating better and more scalable solutions at lower cost than even the best in-house teams.
“To date, companies have had to rely on inflexible and costly contact centres, with fixed infrastructure and resources to deliver customer support,” said Megan Neale, co-founder and COO of Limitless. “Limitless allows companies to tap into a more diverse, talented and flexible global workforce and achieve up to 50% cost savings.”
Crowdsourcing offers a way for enterprises to find new solutions and to offer people a greater diversity of work. It’s also creating new opportunities for individuals to change the way they work, learn new skills and earn rewards wherever they are and whenever they want.
Limitless is currently helping three Unilever brands, Marmite, Persil and TRESemmé. Stan Sthanunathan, Executive Vice President – Consumer & Market Insights at Unilever says “We know consumers want more insightful and faster responses from communications with our brands, Limitless offers us a way to provide this this whilst helping other consumers at the same time. We are excited to work with Limitless to help us scale customer services much more cost effectively across all digital channels on a 24/7 basis and deepen our understanding of consumer needs. We also get to reward our most loyal and passionate customers at the same time.”
The Limitless team has over 25 years’ experience in building and running some of the world’s largest customer care facilities. “Unilever Ventures invested in Limitless because they combine leading edge technology in crowdsourcing and artificial intelligence, with an amazing team who know what customers really want” said Jan Harley, Director at Unilever Ventures. The platform integrates with the leading cloud and e-commerce platforms to intelligently route customer queries to an on-demand network of experts in real time. Brand Ambassadors earn instant cash or rewards for resolving enquiries.
Limitless Crowd Service™ was founded in 2016 by Megan Neale and Roger Beadle on a mission to put an end to poor customer service and give people who provide great service better rewards and freedom. Limitless provides a more effective alternative to contact centres or standalone automation combining the best of people with technology to give customers a better, more authentic experience. For enterprises, it gives them a way to more cost effectively scale their resources to provide faster responses that customers appreciate more. Limitless is headquartered in London. For more information on Limitless, visit www.belimitless.io
About Unilever Ventures:
Unilever Ventures is the venture capital and private equity arm of Unilever. They invest in early stage, promising companies, accelerating growth by providing access to Unilever’s global ecosystem, assets and expertise. The fund looks to invest in tomorrow’s world-beaters in Personal Care and Digital Transformation. Key focus areas within Digital Transformation include content creation, data analytics, e-commerce, internet of things, mobile marketing, social media, and video in both developed and emerging markets. Unilever Venture’s existing investments include Clavis Insight, Percolate, Blis, Gousto, Brandtone, Illuminage, Mirriad, Big Sync Music, Froosh, and Blow. For further information, please visit: www.unileverventures.com