PRESS RELEASE: IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies to engage with customers, today announces that it has added new digital customer engagement capabilities to IMIdigital; its content management and service delivery platform. Continue reading IMImobile adds new chatbot, push notification and digital customer engagement capabilities
PRESS RELEASE: Intradiem announced 2016 as a record growth year, both in terms of revenue and the number of enterprise organizations that selected the company to power their intraday contact centre processes. Leaders in large enterprise contact centres need new levels of productivity and employee engagement to survive the growing complexities of operating these centres. Continue reading Intradiem Posts Record Growth in 2016
Guest Article by David Potter, SVP – Business Development at Firstsource Solutions… In 2017, more and more businesses are putting the consumer at the heart of their organisations. In fact, a recent Gartner report has suggested that this year the majority of marketers expect customer experience to be their primary differentiator against competitors. Continue reading What does 2017 have in store for the contact centre industry?
PRESS RELEASE: Metro Bank, the award winning high street bank, in 2017 is on the lookout for 500 new colleagues to join the banking revolution and support its rapid growth. Continue reading Metro Bank celebrates growth with 500 new jobs
Since January 2017, Competence Call Center (CCC) has been supporting Nespresso Austria in offering its customers an excellent service. In addition to the existing customer service of Nespresso Austria, which has been based in Vienna since 2013, CCC agents now competently support both private and business customers in all their coffee-related inquiries by telephone and e-mail. Continue reading Nespresso and CCC start Customer Relations Cooperation
PRESS RELEASE: Luton Borough Council has extended its strategic partnership with Civica, a market leader in software applications, digital solutions and outsourcing, with a new ITO contract which will support the council’s drive to transform digitally and deliver continuously improved services for residents. The partnership will support Luton as it delivers a £1.5 billion investment framework package into the borough. Continue reading Luton Borough Council commits to further 10 years with Civica as part of ambitious transformation programme
PRESS RELEASE: Calabrio announced that Gartner, Inc. has named the company as a Visionary in the January 2017 Gartner Magic Quadrant for Workforce Engagement Management for its completeness of vision and ability to execute. Calabrio was also named a Leader in the December 2015 Gartner Magic Quadrant for Customer Engagement Center Workforce Optimization. Continue reading Calabrio Named a Visionary in Gartner’s Magic Quadrant for Workforce Engagement Management
PRESS RELEASE: Anthony Marlowe via Marlowe Companies Inc. (MCI), the parent company to Mass Markets, the Iowa-based, Business Process Outsourcing (BPO) call center, teleservices firm and Anything-as-a-Service (XaaS) provider, announced that it has acquired 100% of Gravis Marketing’s hosted predictive dialer, IVR, native software, software-as-a-service, automated market research software, goodwill, intellectual property (IP), database management and processing toolbox, and third party verification (TPV) assets. Continue reading MCI Acquisition Brings New Iowa Company, Gravis Apps, To National Political Software And Technology Scene