SVL Business Solutions, the UK’s most experienced provider of multimedia interaction recording and advanced contact centre applications, has completed a definitive agreement to acquire a 25 percent equity interest in Liquid Voice, a leading developer of enterprise call recording and contact centre solutions. Continue reading SVL Business Solutions Invests In Liquid Voice
Daily Archives: January 25, 2017
Dollar UK Achieves Dramatic Key Metric Improvements with Noble Systems’ Cloud Contact Centre Solution
Noble Systems is pleased to announce that Dollar UK have seen dramatic improvements to their contact centre key metrics following implementation of the Noble® Enterprise Cloud Solution. Dollar UK, a leading provider of consumer finance, selected Noble Systems because they offered a true vendor partnership to support the company’s expansion plans. Dollar UK were unable to meet their business objectives with their incumbent supplier. Continue reading Dollar UK Achieves Dramatic Key Metric Improvements with Noble Systems’ Cloud Contact Centre Solution
A Tier 1 multinational bank selects Business Systems to manage major legacy call recording project
About the customer: A Tier 1 American multinational banking and financial services corporation – one of the largest bank holding companies in the United States by assets, with operations in more than 30 countries around the world. Continue reading A Tier 1 multinational bank selects Business Systems to manage major legacy call recording project
Aspect Software helps major UK bank to reduce cost of fraud prevention
One of the top five British banks has successfully deployed a major fraud-prevention update, helping to halve the rate and cost of fraud per year thanks to Aspect Software, pioneers in customer contact centre software. Through the use of Aspect’s cloud-based trust platform, Aspect Verify, the bank was able to successfully reduce the risk of increasingly sophisticated types of mobile fraud, while improving its overall verification process. Continue reading Aspect Software helps major UK bank to reduce cost of fraud prevention
Eckoh Wins New Contract With UK Mobile Operator Via Partner Capita
Eckoh announces that it has secured a significant new four-year contract with its UK channel partner, Capita Customer Management (“Capita”). Eckoh will provide its advanced call management technology to a leading Mobile Virtual Network Operator. The collaboration will deliver EckohROUTE, which offers contact centres cloud-based call distribution and management, real-time dashboard reporting, self-service integration and the flexibility to integrate with other systems. Continue reading Eckoh Wins New Contract With UK Mobile Operator Via Partner Capita
IP Integration Helps Contact Centres Become PCI-DSS Compliant with Unique Cloud Payment Solution
PRESS RELEASE: IP Integration, a leading provider of customer engagement solutions, is addressing the complex issue of new EU General Data Protection Regulations with the launch of a dedicated Secure-Payment-on-Demand product. Designed to intercept and process sensitive customer information, including payment card details, before they enter an organisation, the cloud-based solution is ideal for contact centres which will be required to comply with Payment Card Industry Data Security Standards (PCI-DSS). Continue reading IP Integration Helps Contact Centres Become PCI-DSS Compliant with Unique Cloud Payment Solution
New Jabra price promotion for channel partners eases pressure on Public Sector IT budgets
Audio and communications technology specialist Jabra has launched its first price promotion of the New Year for UK and Ireland channel partners specifically serving the Public Sector. The initiative is designed to stimulate sales of professional quality headsets and speakerphones in this key quarter, enabling Jabra’s partners to better support public sector organisations’ increasing need for cost-effective, high-quality technology investments. Continue reading New Jabra price promotion for channel partners eases pressure on Public Sector IT budgets
Business intelligence and subscription services create new revenue streams for Plantronics partners
PRESS RELEASE: Plantronics announced Plantronics Manager Pro v3.9, which provides operational, historical, and contextual data on voice interactions and headset usage patterns with the subscription to new analysis suites. With Plantronics Manager Pro, customers and channel partners can use powerful services like data analysis and business intelligence to easily understand trends, evaluate options, ensure compliance, and make better decisions so their enterprise runs smoothly. Continue reading Business intelligence and subscription services create new revenue streams for Plantronics partners
TeleWare celebrates 25 years of innovation and communication
Communications technology business TeleWare has begun its celebrations of 25 years of market-leading innovation. Over the last quarter of a century, the company has embraced a philosophy of ‘better business through better communications’ and has held innovation at its core, resulting in a number of world firsts. Continue reading TeleWare celebrates 25 years of innovation and communication
Datacom Wins Tender To Transform Western Australian Whole-Of-Government ICT Services
PRESS RELEASE: Datacom announced that after a competitive tender process it has been selected as one of three suppliers to deliver the Western Australian Government’s GovNext-ICT initiative. Continue reading Datacom Wins Tender To Transform Western Australian Whole-Of-Government ICT Services
The four freedoms of games and gamification
Blog by Bjørn-Rune Hanssen, Gamification Manager at Intelecom explains why it’s good to experiment and fail when it comes to gamification in contact centres… Continue reading The four freedoms of games and gamification