More than a hundred jobs have been secured in Forres. The jobs were deemed at risk after a major contract delivered by contact centre operator Capita moved to another provider. Highlands and Islands Enterprise (HIE) has been working with the new contractor, Kura, with a view to securing the future of the Forres centre. Continue reading 100 Forres jobs secured – 150 new jobs planned
Daily Archives: January 31, 2017
mplsystems & injixo integration to transform productivity in contact centres
PRESS RELEASE: mplsystems & injixo integration to transform productivity in contact centres: Combining mplsystems’ pioneering contact centre and customer service technology with injixo’s workforce management software, the integrated solution brings a dynamic collaboration for improved productivity and customer experience. Continue reading mplsystems & injixo integration to transform productivity in contact centres
Bright Pattern and Reply.ai Introduce Bots with a Human Touch
PRESS RELEASE: Automation is not unusual in the customer service industry – IVR menus over the telephone are used in every call center. Unfortunately, the automation most often came at the expense of customer experience: frequently a customer needed something the machine could not help with, and a live person was needed to be connected in time to handle the exception. Continue reading Bright Pattern and Reply.ai Introduce Bots with a Human Touch
GMC Software Integrates SparkPost into Its New Cloud Messaging Platform
PRESS RELEASE: SparkPost announced that GMC Software has chosen to integrate SparkPost with their new cloud-based messaging platform. GMC Software selected SparkPost because it is recognized as the industry’s most scalable and best-performing email delivery platform. Continue reading GMC Software Integrates SparkPost into Its New Cloud Messaging Platform
Noble Systems Announces 2017 Select Noble Users Group Conference Series
Noble Systems, a global leader in omnichannel contact centre technology solutions, has announced the dates of its 2017 Select Noble Users Group (SNUG) Conference series. The conferences help Noble’s users “get connected” to their Noble products, to other users facing similar business challenges, and to the Noble Systems team, so they can work faster and smarter, lower costs and optimise results. Continue reading Noble Systems Announces 2017 Select Noble Users Group Conference Series
NewVoiceMedia Reports Significant Growth in Germany, GmbH Formation and Senior Appointment
NewVoiceMedia is seeing significant bookings growth in Germany and has therefore both formed a legal entity, NewVoiceMedia GmbH in Germany and appointed a senior leader to oversee continued growth in the region. Continue reading NewVoiceMedia Reports Significant Growth in Germany, GmbH Formation and Senior Appointment
Amazon tops the charts for satisfied customers
PRESS RELEASE: For the second year running, Amazon is the organisation with the highest levels of customer satisfaction in the country, according to the latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service. Continue reading Amazon tops the charts for satisfied customers
Firstsource Solutions reports Third Quarter Fiscal 2017 revenues of $132.0 million
PRESS RELEASE: Firstsource Solutions, a global provider of customized Business Process Management (BPM) services and a RP-Sanjiv Goenka Group company, reported its consolidated financial results for the quarter ended December 2016 according to Indian Accounting Standards (IND AS). Continue reading Firstsource Solutions reports Third Quarter Fiscal 2017 revenues of $132.0 million