Demand For Permanent Contact Centre Staff Soars Above Temp Demand In 2017

The contact centre industry is using permanent employment as one option for securing the best available contact centre talent with hiring demand for permanent staff up 37% in 2017 compared to 2016. Meanwhile, hiring demand for temporary staff saw an increase of 31% across the same period. Continue reading Demand For Permanent Contact Centre Staff Soars Above Temp Demand In 2017

Aspect Software Brings New Omni-Channel and Operational Enhancements to Aspect® Via™ 17.1

Aspect Software, a leading provider of native customer engagement, workforce management and self-service solutions announced the release of Aspect® Via™ 17.1, the latest version of Aspect’s complete Customer Engagement Platform in the cloud. Aspect® Via™ 17.1 features enhancements to the award-winning solution across all capability areas. Continue reading Aspect Software Brings New Omni-Channel and Operational Enhancements to Aspect® Via™ 17.1