Noetica – A British company, developing software products for the global contact centre market, announced that Contact Solutions Limited has implemented its new SABRE™ (Skills & Ability Based Routing Engine) technology. Continue reading Contact Solutions Implements Noetica SABRE™ Skills Ability Based Routing Engine
Monthly Archives: October 2020
Business Systems Awarded Place on G-Cloud 12 Framework
Business Systems, a leader in Enterprise Communications Solutions, are pleased to announce that it has been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 12 framework for Cloud Software. Continue reading Business Systems Awarded Place on G-Cloud 12 Framework
Kia partners with Feefo to provide UK consumers with real-life owners insights
Leading automotive brand Kia Motors (UK) Limited has partnered with Feefo, the reviews and customer insights technology company, to give the UK’s car buying consumers detailed and honest owner opinions into the company’s innovative range of vehicles. Continue reading Kia partners with Feefo to provide UK consumers with real-life owners insights
Concentrix Releases Cloud Platform for Digital Customer Experience Management
Concentrix, a leading global Customer Experience Solutions Company, announced Concentrix Experience Platform (XP), the CX industry’s newest platform for next generation customer experience management. Continue reading Concentrix Releases Cloud Platform for Digital Customer Experience Management
Khoros Announces Support for Instagram Messaging within Its Digital-First Customer Engagement Platform
Khoros, a global leader in digital-first customer engagement software, announced it has integrated Messenger API support for Instagram, empowering Khoros customers to meet millions of people who choose to engage through Instagram messaging. Continue reading Khoros Announces Support for Instagram Messaging within Its Digital-First Customer Engagement Platform
Clarabridge Announces Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365
Clarabridge, a global provider of Customer Experience Management (CEM) solutions for some of the world’s top brands, announced that its text and speech analytics solutions now integrate with Microsoft Dynamics 365 Customer Voice and Dynamics 365. Continue reading Clarabridge Announces Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365