Pegasystems announced the launch of Enterprise Low-Code Factory – a centralized dashboard that empowers any employee to quickly create enterprise software that complies with company standards. With tools, training, and other resources, Enterprise Low-Code Factory helps businesses cultivate and scale their own home-grown community of citizen developers without sacrificing software quality, consistency, or governance. Continue reading Pega Launches Enterprise Low-Code Factory to Guide Citizen Developers Making Enterprise-Compliant Apps
All posts by Sam Heggie-Collins
Contexta360 enters a strategic relationship with Dutch Telco, KPN to provide enterprise grade Speech Analytics and A.I to increase client revenues, control risk and improve customer experience
Contexta360, a leading speech analytics and conversational computing company announced it has signed a strategic partnership agreement with KPN, a leading Dutch Telecommunications provider. Continue reading Contexta360 enters a strategic relationship with Dutch Telco, KPN to provide enterprise grade Speech Analytics and A.I to increase client revenues, control risk and improve customer experience
UK companies face boycotts for slow customer service
Research reveals over half (56%) of Brits would stop shopping with a brand if they experienced slow customer service. That is according to 8×8, a leading cloud provider of voice, video, chat and contact centre solutions for over one million users worldwide, which recently carried out a survey of 2,000 adults in the UK. Continue reading UK companies face boycotts for slow customer service
World leading transport and mobility specialist announces new CEO
Leading transport and mobility services company, ESP Group, has announced the appointment of a new chief executive officer, Theresa Slevin, who will take over from the current CEO, Terry Dunn, on June 1st. Continue reading World leading transport and mobility specialist announces new CEO
David Cameron to join Afiniti as Chair of Advisory Board
Afiniti, the world’s leading provider of AI-based behavioral pairing technology announces that David Cameron, former Prime Minister of the United Kingdom, has been appointed Chair of its Advisory Board. Mr Cameron joins a senior group of former and current business and political leaders on the Advisory Board, who provide Afiniti with global counsel on critical issues to the company as it continues to expand in markets around the world. Continue reading David Cameron to join Afiniti as Chair of Advisory Board
Freshworks awarded IT service role at National Theatre
Freshworks, a global leader in customer engagement software, announced that the UK’s National Theatre (NT) has deployed Freshservice to manage support and service across the organisation. Using Freshservice, the National Theatre’s IT team has implemented a new, more conversational approach to IT service requests that has improved turn-around times and made staff more efficient. Continue reading Freshworks awarded IT service role at National Theatre