Unbabel, the AI-powered, human-refined Translation-as-a-Service platform, has partnered with easyJet, Europe’s leading airline, to drive new efficiencies and improved service to its customers across multiple languages. Continue reading Unbabel supports easyJet to create international customer service ‘super agents’
All posts by Sam Heggie-Collins
Ex-Mitel Executive Andrew Jane to join Olive as CTO
Olive Communications, the UK’s fastest growing Cloud Telephony and Unified Communications (UC) provider, has appointed Andrew Jane as Chief Technology Officer, to drive and support its global technology and cloud services strategy during a time of accelerated growth. Continue reading Ex-Mitel Executive Andrew Jane to join Olive as CTO
Firstsource Solutions unveil £1 million investment in Belfast
Indian-owned global business process management (BPM) firm, Firstsource Solutions announced a further £1m investment into its Northern Irish operations. Continue reading Firstsource Solutions unveil £1 million investment in Belfast
Chatbot Interactions in Retail to Reach 22 Billion by 2023, as AI Offers Compelling New Engagement Solutions
New data from Juniper Research found the global number of successful retail chatbot interactions will reach 22 billion by 2023, up from an estimated 2.6 billion in 2019. Continue reading Chatbot Interactions in Retail to Reach 22 Billion by 2023, as AI Offers Compelling New Engagement Solutions
Only 30% of Midsized Call Centres Are Confident in Ability to Meet Customer Needs
It’s imperative for companies to continue evolving their customer engagement strategies if they wish to survive in a competitive industry landscape. An independent research study conducted by global business consulting firm, Frost & Sullivan, found that 64% of midsized call centres surveyed recognize the connected customer journey as elevating their competitive advantage and having an immediate impact on their business. Continue reading Only 30% of Midsized Call Centres Are Confident in Ability to Meet Customer Needs
79% of IT Developers Say Low-Code Can Improve Key Aspects of Job Satisfaction
Appian announced survey results exploring how low-code application development can improve key aspects of IT developer job satisfaction. The data shows that IT is feeling increased pressure from changing business expectations in the face of emerging technologies such as artificial intelligence (AI) and robotic process automation (RPA). Continue reading 79% of IT Developers Say Low-Code Can Improve Key Aspects of Job Satisfaction