Global B2C marketing automation company, Selligent Marketing Cloud (Selligent) announced a partnership with leading global customer experience technology and services company, TTEC Digital (TTEC), to deliver seamless, data-powered digital customer experiences to consumers around the world. Continue reading Selligent Partners with TTEC Digital to Deliver Data-Powered Digital Customer Experiences across Marketing, Sales and Service
All posts by Sam Heggie-Collins
A1 Telekom Austria Group Selects SANDSIV to Elevate and Sustain its VoC Capabilities
SANDSIV, the leading customer experience management (CXM) enterprise software provider, proudly announces that one of Europe’s largest telecom firms has chosen sandsiv+ to integrate and automate its customer intelligence ecosystem. Continue reading A1 Telekom Austria Group Selects SANDSIV to Elevate and Sustain its VoC Capabilities
SurveyMonkey Launches New AI-Driven Analysis Features to Help Enterprise Customers Uncover Business Critical Insights
SurveyMonkey, a leading global survey software company, announced that it has expanded the survey text analysis capabilities of its product platform with new AI-based features that utilize machine learning and natural language processing technology. Continue reading SurveyMonkey Launches New AI-Driven Analysis Features to Help Enterprise Customers Uncover Business Critical Insights
Voxbone Announces Tailored Enterprise-Grade Platform
Communications-as-a-Service (CaaS) leader Voxbone is celebrating the launch of its enterprise platform. Built to meet the specific communication needs of business end users, the Voxbone platform is a one-stop shop for voice and messaging in 65 countries around the world. Continue reading Voxbone Announces Tailored Enterprise-Grade Platform
Almawave Recognized by Frost & Sullivan for its Customer Experience Management Solutions
Based on its recent analysis of the European customer management BPO market, Frost & Sullivan recognises Almawave, a subsidiary of the AlmavivA Group, with the 2019 Enabling Technology Leadership Award in Europe. Continue reading Almawave Recognized by Frost & Sullivan for its Customer Experience Management Solutions
National Express Uses Teleopti Workforce Management to Keep Passengers on the Move
Teleopti announced that National Express, the largest operator of coach services in the UK, is using its workforce management (WFM) solution to create schedules for over 160 frontline employees, working complex shift patterns in its customer service centre. Continue reading National Express Uses Teleopti Workforce Management to Keep Passengers on the Move