Salesforce, the global leader in CRM announced that Salesforce was named a leader by Forrester Research in its report, The Forrester Wave™: Real-Time Interaction Management, Q1 2019. Continue reading Salesforce Named a Leader in Real-Time Interaction Management by Independent Research Firm
All posts by Sam Heggie-Collins
NICE inContact CXone Wins Customer Experience Innovation Award
NICE inContact, a NICE business announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has been named by TMC as a 2018 Customer Experience Innovation Award winner. Continue reading NICE inContact CXone Wins Customer Experience Innovation Award
SurveyMonkey to Acquire Usabilla to Expand Enterprise Suite of Customer Feedback Solutions
SurveyMonkey, a leading global survey software company, announced that it has entered into an agreement to acquire Usabilla, a leading global Voice of Customer (VoC) technology provider. Continue reading SurveyMonkey to Acquire Usabilla to Expand Enterprise Suite of Customer Feedback Solutions
Speechmatics and Neuraswitch Deliver CRM Solution to Intelligently Understand Conversations
Speechmatics is announcing its partnership with leading customer experience platform provider Neuraswitch. The Salesforce-integrated platform captures calls, transcribes them in real-time using Speechmatics’ technology, and provides emotional analytics for any situation to enhance customer satisfaction. Continue reading Speechmatics and Neuraswitch Deliver CRM Solution to Intelligently Understand Conversations
Sykes Ranks #1 for Vision & Go-to-Market Strategy in HFS Research Front Office Customer Engagement Operations Report
HFS Research recognized Sykes as a true industry leader, ranking SYKES #1 for vision and go-to-market strategy and #3 overall in their Front Office Customer Engagement Operations Top 10 Report, published January 31, 2019. Continue reading Sykes Ranks #1 for Vision & Go-to-Market Strategy in HFS Research Front Office Customer Engagement Operations Report
CleverTap Partners with Nexmo, the Vonage API Platform
The leading mobile marketing automation platform, CleverTap announced it has chosen, Vonage (NYSE: VG), a business cloud communications leader, to enable additional user engagement channels directly from CleverTap’s mobile automation platform via Nexmo, the Vonage API Platform. Continue reading CleverTap Partners with Nexmo, the Vonage API Platform