Avtex is pleased to announce they have partnered with Microsoft to bring their InteractionSync solution into the Dynamics 365 Unified Interface using the Dynamics 365 Channel Integration Framework (CIF). Continue reading Avtex Brings InteractionSync to Microsoft Channel Integration Framework
All posts by Sam Heggie-Collins
Ovum Ranks Automation Anywhere A Leader in RPA Platforms Decision Matrix
Automation Anywhere®, the global leader in Robotic Process Automation (RPA) announced it was ranked a leader in the Ovum RPA Platforms Decision Matrix 2018-19, which evaluated ten automation vendors. Automation Anywhere achieved highest scores for both the “technical” and “execution and market impact” assessment dimensions. Continue reading Ovum Ranks Automation Anywhere A Leader in RPA Platforms Decision Matrix
NewVoiceMedia wins Best in Biz Award for Most Innovative Product Feature
NewVoiceMedia, a Vonage Company (NYSE:VG) and leading global provider of cloud contact centre and inside sales solutions, has been named a silver winner in the Most Innovative Product Feature of the Year – Enterprise/SMB category of Best in Biz Awards, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America. Continue reading NewVoiceMedia wins Best in Biz Award for Most Innovative Product Feature
Sunsuper slashes customer response times with CX offering from Genesys
Sunsuper, one of Australia’s fastest growing superannuation funds, selected Genesys®, the global leader in omnichannel customer experience (CX) and contact centre solutions, to refresh its CX capabilities to support business growth and has already seen impressive results. Continue reading Sunsuper slashes customer response times with CX offering from Genesys
NICE Robotic Process Automation Helps Baker Tilly to Accelerate Their Technology Road Map
NICE announced that Baker Tilly, a top 15 full-service accounting and advisory firm, has selected NICE Robotic Process Automation (RPA) to accelerate their new technology initiative. Continue reading NICE Robotic Process Automation Helps Baker Tilly to Accelerate Their Technology Road Map
UNIFY Launches Chatbot for Customer Service Solution
UNIFY – a greater-Seattle based company, announced immediate availability of the UNIFY Chatbot for Customer Service Solution. The Cloud-based solution will allow businesses to be available 24/7 to customers in a responsive manner via a chat interface using bot technology developed by UNIFY. Continue reading UNIFY Launches Chatbot for Customer Service Solution