All posts by Sam Heggie-Collins

Multinational technology company replaces Avaya with Talkdesk cloud solutions

Talkdesk announced a global technology leader, and one of the world’s largest employers, selected Talkdesk to power their worldwide help desk customer service operations. Seeking a dynamic and agile answer to their static and aging on-premises system from Avaya, the company will leverage the Talkdesk Enterprise Contact Center Platform to improve the customer journey and experience. Continue reading Multinational technology company replaces Avaya with Talkdesk cloud solutions

Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year

With nearly 1,300 customers to date, Genesys® reports record momentum for the PureCloud platform, a unified, all-in-one customer engagement and business communications solution. In the first three quarters of 2018, Genesys signed deals with more than 500 customers globally. In the UK and Ireland alone, the company boosted PureCloud revenue nearly 530% and grew customer wins by nearly 115% compared with the same period last year. Continue reading Genesys PureCloud Generates Triple-Digit Revenue Growth Year On Year

Nuance Voice Biometrics to Boost Customer Experience and Security at Allied Irish Banks (AIB)

Nuance announced Allied Irish Banks (AIB) – Ireland’s largest bank – is the first in the country to make access to customer service more seamless and secure by leveraging Nuance’s market-leading fraud-preventing biometrics technology. Continue reading Nuance Voice Biometrics to Boost Customer Experience and Security at Allied Irish Banks (AIB)

A false sense of security: why it’s time to get real with AI

Guest Post by Kai Grunwitz, Senior VP EMEA, NTT Security…

Artificial intelligence (AI) is no longer the stuff of science fiction films. It’s already here, driving a Fourth Industrial Revolution that promises to radically reshape the world and society we live in. The changes for the way we live and work is more disruptive than anything since the industrial revolution. Continue reading A false sense of security: why it’s time to get real with AI