Verint® announced the launch of its patent-protected Automated Verification™ solution to monitor the end-to-end health of communications systems. The solution is part of the company’s broader set of Workforce Engagement offerings. Continue reading Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems
All posts by Sam Heggie-Collins
Cogito Adds Strategic Investors; Acquires Employee Engagement Company Tenacity
Cogito, the leader in augmented intelligence announced it raised $8 million in additional growth equity funding, including investments from new partners Hearst Ventures and Battery Ventures, bringing the total amount of Series C funding raised to $45 million. These additional investors and Cogito’s recent expansion into the banking and retail industries demonstrate increased demand for emotional intelligence in the workplace. The recent acquisition of Tenacity accelerates Cogito’s ability to uniquely meet this market need at scale. Continue reading Cogito Adds Strategic Investors; Acquires Employee Engagement Company Tenacity
Fonolo Announces Release of Advanced New Call-Back System
Fonolo, the pioneer in cloud-based call-back solutions for the call centre announced the release of its advanced new call-back platform. The new platform offers a breadth of new features supporting increased security, reporting, customization, and accessibility, intended to provide customers with the tools they need to handle the growing call-volume and complexity in their contact centres. Continue reading Fonolo Announces Release of Advanced New Call-Back System
Dialpad Launches Dialpad Support for Call Centers
Dialpad, the only AI-driven, cloud-native business communications platform announced the launch of Dialpad Support, a new AI-powered call centre product designed to fit the demands of modern customer support teams. Continue reading Dialpad Launches Dialpad Support for Call Centers
Cicero Acknowledged by Frost & Sullivan for its Productivity-boosting Automation Software for Contact Centres
Based on its recent analysis of the North American contact centre software market, Frost & Sullivan recognizes Cicero, Inc. with the 2018 North American Enabling Technology Leadership Award. Cicero offers contact centres and back office sites – across industries – with a unique way of solving business problems using desktop activity and process data. Continue reading Cicero Acknowledged by Frost & Sullivan for its Productivity-boosting Automation Software for Contact Centres
Viva Air Group partners with Boxever
Boxever, the market-leading personalisation platform announces its partnership with Viva Air, Latin America’s leading low-cost airline. It will use Boxever’s Customer Data Platform and next-generation decisioning engine to help centralise its data and drive personalised experiences for its customers. Continue reading Viva Air Group partners with Boxever