Genesys® has been named a Leader in the Gartner 2018 Magic Quadrant for Contact Center Infrastructure, Worldwide1. For the tenth consecutive time, Gartner positioned Genesys furthest to the right overall on the completeness of vision axis. Continue reading Genesys Recognized for Tenth Consecutive Time as a Leader in Gartner’s Annual Magic Quadrant for Contact Center Infrastructure, Worldwide
All posts by Sam Heggie-Collins
GDPR and data lock-in: moving towards a more secure and transparent European Cloud market
The General Data Protection Regulation (GDPR) will officially come into force on May 25, 2018 for all countries in the European Union. This regulation focuses on individuals and acknowledges their right to data portability, data access and transparency in relation to the processing of their information. Continue reading GDPR and data lock-in: moving towards a more secure and transparent European Cloud market
Zest4 expands cloud communications portfolio with 8×8 partnership
Zest4 announced an agreement with 8×8, Inc., a leading provider of cloud phone, meeting, collaboration and contact centre solutions, to become a Service Provider Distributor for the UK market. This new relationship will enable Zest4’s channel partners to sell 8×8’s newly launched X Series, the next generation enterprise system of engagement and intelligence, to meet the cloud communications, collaboration and contact centre requirements of mid-market and enterprise companies, Continue reading Zest4 expands cloud communications portfolio with 8×8 partnership
Aculab’s Prosody S Enhances Accuracy and Customer Experience for Brekeke’s Call Center Suite
Brekeke Software announced the release of a new version of Brekeke Call Center Suite (CCS). The new version of Brekeke CCS supports Aculab’s Prosody S, adding the ability to accurately detect an answering machine or a live person. This function is most useful when it is used with Brekeke CCS to make outbound marketing/sales calls. Continue reading Aculab’s Prosody S Enhances Accuracy and Customer Experience for Brekeke’s Call Center Suite
Solvvy Puts Self-Service at the Forefront of Customer Experience with its New and Improved Conversational Platform
Solvvy announced a major enhancement to its AI-powered conversational platform. Businesses can now use the Solvvy platform as the initial touchpoint with customers, empowering them to self-serve their issues and reach resolutions quickly and effortlessly. Continue reading Solvvy Puts Self-Service at the Forefront of Customer Experience with its New and Improved Conversational Platform
Kotak Mahindra Bank Taps Nuance to Launch its AI-Powered Virtual Voice Assistant “Keya”
Nuance announced Kotak Mahindra Bank has launched Keya, the first AI-powered virtual assistant in Indian banking. Leveraging Nuance’s Natural Language Understanding and Call Steering technologies, Keya is able to understand customers’ requests without needing legacy touchtone or menu options. Instead, the customer can speak their intent naturally and Keya can provide information and resolve queries through natural, human-like conversation in either English or Hindi. Continue reading Kotak Mahindra Bank Taps Nuance to Launch its AI-Powered Virtual Voice Assistant “Keya”