Conversica, the leader in conversational AI for business, announced that its AI-based sales assistant technology is now deeply integrated with Microsoft Dynamics 365 and is available from the Microsoft AppSource online marketplace. Continue reading Conversica Partners With Microsoft to Bring Conversational AI to Microsoft Dynamics 365
All posts by Sam Heggie-Collins
Teleperformance Announces New Consultancy Business Praxidia for Customer Experience Research, Advisory and Analytics
Teleperformance announced the launch of Praxidia; a new and unique consultancy business based on the Group’s massively successful global expertise in omnichannel customer experience management and its extensive ongoing insights into customer behavior. Continue reading Teleperformance Announces New Consultancy Business Praxidia for Customer Experience Research, Advisory and Analytics
Introducing MERJE Front-Line Talent – volume recruitment services for the Customer Contact market
MERJE has launched MERJE Front-Line Talent, a new service aimed at finding entry-level and junior management staff for contact centre teams. Continue reading Introducing MERJE Front-Line Talent – volume recruitment services for the Customer Contact market
Broadsoft To Power Sprint Enterprise Smart UC Solution
BroadSoft, now a part of Cisco, announced that it will power Sprint’s new ‘Smart UC’ solution. The offer is powered by the BroadSoft UC-One application, giving enterprises a truly integrated and mobile collaboration and communication experience. Continue reading Broadsoft To Power Sprint Enterprise Smart UC Solution
Francisco Partners to Acquire Bomgar
Francisco Partners (“FP”), a leading technology-focused private equity firm, announced it has signed a definitive agreement to acquire Bomgar, a leader in secure access solutions. The acquisition will strengthen Francisco Partners’ security technology portfolio with the addition of Bomgar’s privileged access and identity management solutions. Francisco Partners is acquiring Bomgar from Thoma Bravo, and financial details were not disclosed. Continue reading Francisco Partners to Acquire Bomgar
InGenius Releases New Integration for Microsoft Dynamics 365 at Genesys CX18
InGenius® is happy to announce a new integration for InGenius Connector Enterprise between the Genesys® PureEngage® platform and Microsoft Dynamics® 365. The InGenius platform uses features such as screen pop, click-to-dial, CRM screen transfer, and automated case creation to make it easier for agents and organizations to work efficiently and achieve their business objectives. Continue reading InGenius Releases New Integration for Microsoft Dynamics 365 at Genesys CX18