Technology will enhance, rather than displace, contact centre workers, argues David Rowlands, Contact Centre Sales Director UK and EMEA at 8×8… If you believe the hype, then the UK’s 376,000 contact centre and customer service workers will soon be out of a job. Continue reading In an age of automation, don’t write off people just yet
In the near future, Artificial Intelligence will free our minds from process-oriented repetition, refocusing time and capital for our most human of pursuits: innovation and creativity. The result will be a revolutionary shift in workplace productivity and fundamental restructuring of work as we know it. So finds a groundbreaking new academic study released by researchers at Goldsmiths, University of London in association with IPsoft. Continue reading AI will make us more human, shattering the glass ceiling of productivity
PRESS RELEASE: For the Co-op Membership team, one award simply isn’t enough! This recognised and high performing call centre team are reaching for the stars with the Buzz resilience training they have completed. Head of Customer Services, Claire Carroll, strongly believes that training her teams how to become more resilient to every day stressors will help them improve both their quality of life and happiness at work whilst improving the service they provide to Co-op members. Continue reading Award winning Co-op team keep on buzzing!
Directors’ Club United Kingdom is delighted to announce the final shortlist for the Live Chat category of the UK National Innovation Awards 2017. Continue reading Finalists Revealed For The Live Chat Category Of The UK National Innovation Awards 2017
PRESS RELEASE: Firstsource Solutions UK, the UK’s leading customer experience expert, has signed a ten year deal to expand its existing partnership with Sky, Europe’s leading Entertainment Company. Continue reading Firstsource expands strategic partnership with Sky in new ten year deal
PRESS RELEASE: ShoreTel® announced, as part of its global service expansion, the introduction in the UK of ShoreTel Connect™ CLOUD and ShoreTel Connect Contact Center for CLOUD solutions. ShoreTel can now provide unified communications (UC) ready-made “as-a-service” with clear and simple customer pricing, enabling a wider range of businesses of all sizes to benefit from voice, video, mobile, conferencing, messaging and contact centre communication services. Continue reading ShoreTel announces Connect CLOUD for UK market
PRESS RELEASE: IPC, a leading global provider of secure, compliant communications and networking solutions for the financial markets community announced an agreement with Verba, a leader in call recording and quality management solutions for unified communications that support instant messaging, voice, and video devices, to provide compliance solutions for IPC customers who use Skype for Business™. Continue reading IPC teams with Verba to offer holistic collaboration recording solutions for financial markets customers using Skype for Business™