Sytel is delighted to launch Global Compliance, available immediately, enabling contact centres to manage consumer opt-outs and other no-contact rules across phone, email, SMS and all other media types. Continue reading Sytel Launches Global Compliance to Protect Consumers and Contact Centres
All posts by Sam Heggie-Collins
Simplify Deploys 8×8 for Enhanced Collaboration and Engagement
8×8 announced that Texas-based Simplify. Inc., a leading communications consultancy and data services company, has deployed the 8×8 X Series cloud communications solution to enable its employees to work safely and effectively from the office or home. Continue reading Simplify Deploys 8×8 for Enhanced Collaboration and Engagement
Twilio to Power Communications for New York City’s Contact Tracing Initiative
Twilio announced that Twilio will power the communications for New York City’s contact tracing initiative. Through the city’s Department of Information Technology & Telecommunications (DoITT), the city is planning to deploy a cloud-based contact centre on Twilio Flex and leverage Twilio SMS and Voice as key parts of the City’s COVID-19 tracing program. Continue reading Twilio to Power Communications for New York City’s Contact Tracing Initiative
Moneypenny offers its Digital Switchboard service for free to help keep British businesses talking
Moneypenny is offering its Digital Switchboard service for free to help companies cover their reception teams who are unable to be in the office or who maybe self-isolating and who do not have the technology to manage their switchboards remotely. Continue reading Moneypenny offers its Digital Switchboard service for free to help keep British businesses talking
8×8 Selects GoCardless to Manage Recurring Payments Across Its Growing Global Business
GoCardless, the leading fintech for recurring payments announces that 8×8, a leading integrated cloud communications platform provider, is using GoCardless to provide direct debit as a payment method to its customers worldwide. The company joins a growing number of SaaS businesses choosing GoCardless to power their global payments. Continue reading 8×8 Selects GoCardless to Manage Recurring Payments Across Its Growing Global Business
NICE inContact and Zendesk Working Together to Support Remote Contact Centre Teams
NICE inContact, a NICE business, announced it is partnering with Zendesk to support contact centres responding to changing customer demands. Continue reading NICE inContact and Zendesk Working Together to Support Remote Contact Centre Teams