Mopinion is proud to announce a new and robust software integration with Contentsquare. This powerful alliance between digital experience analytics and customer feedback combines meaningful context from the customer journey with in-depth voice of the customer data, giving users a full view of the digital customer experience. Continue reading Mopinion announces integration with digital experience analytics software Contentsquare →

Speakeasy AI announced the release and general availability of its next generation conversational voice bot, Sky™. This latest release works seamlessly within the Speakeasy AI solution, including Amplify™ customer journey reporting and Nerv™, our custom voice neural net. Continue reading Speakeasy AI Releases Enhanced Conversational AI Capabilities with Voice Bot, Sky™ →

Aculab, a global provider of API-driven advanced speech and signal processing technologies, is pleased to announce the latest version of its voice biometric system, VoiSentry. Continue reading Aculab’s VoiSentry extends security functionality →

Conversocial, the leader in conversational customer experience, announced new platform and pricing offerings. By combining AI and human agents in a single platform, Conversocial is empowering brands to deliver unique experiences, at scale, across the customer lifecycle. Continue reading Conversocial Redefines Omnichannel With CX Platform For Customer Engagement Across Messaging Channels →

Vonage, a global business cloud communications leader announced the launch of its Contact Center AI Virtual Assistant to help organizations respond to peaks in call volumes as the COVID-19 health crisis continues. Continue reading Vonage Accelerates Launch of AI Virtual Assistant for Contact Centres →