Cirrus, award-winning supplier of omni-channel cloud Contact Centre Solutions (CCaaS) has deployed its Link Pay+ secure payments solution to contact centre agents working remotely. Continue reading Cirrus empowers Contact Centre Remote Agents to take PCI compliant payments
All posts by Sam Heggie-Collins
PCI Pal® Launches New Capability to Rapidly Deliver Secure Payment Services to Businesses With Home and Remote Workers Within 48 Hours
PCI Pal® announces it has launched a rapid deployment version of its payment services. PCI Pal Rapid Remote delivers PCI compliant payment services at pace, and enables organisations to quickly continue handling customer payments in a secure and compliant way even when working remotely or from home with minimal notice. Continue reading PCI Pal® Launches New Capability to Rapidly Deliver Secure Payment Services to Businesses With Home and Remote Workers Within 48 Hours
Maintel launches innovative ICON Teams Connector – a cost-effective calling solution for Microsoft Teams
Maintel, the UK leader in cloud and managed IT services, has launched ICON Teams Connector, a multi-tenanted solution that enables users to enjoy the full Microsoft Teams phone and calling experience without disrupting existing systems. Continue reading Maintel launches innovative ICON Teams Connector – a cost-effective calling solution for Microsoft Teams
TELUS International Announces Launch of Work Anywhere
TELUS International, a leading provider of customer experience (CX) and digital IT solutions for global and disruptive brands, announced the launch of Work Anywhere – a holistic customer support solution that enables companies to connect with their customers easily and securely via a highly-engaged, remote workforce and the latest cloud-based CX technology. Continue reading TELUS International Announces Launch of Work Anywhere
LivePerson named a Leader in Digital-First Customer Service Solutions by independent research firm
LivePerson, a global leader in conversational solutions, has been named a Leader in the Forrester Research, Inc. April 2020 report, The Forrester New Wave™: Digital-First Customer Service Solutions, Q2 2020. Continue reading LivePerson named a Leader in Digital-First Customer Service Solutions by independent research firm
iQor Rapidly Scales Work-at-Home Solution with Over 50% of the Company’s Workforce to Deliver Uninterrupted Customer Interactions
iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced that it has successfully scaled its work-at-home solution with over 15,000 of its customer experience workforce transitioned to work remotely. Continue reading iQor Rapidly Scales Work-at-Home Solution with Over 50% of the Company’s Workforce to Deliver Uninterrupted Customer Interactions