NICE inContact, a NICE business and the leader in cloud contact centre solutions announced that its CXone@home offering has been expanded to include the complete suite of workforce engagement and optimization (WFO) capabilities to ensure agents are productive while working from home. Continue reading CXone@home is Expanded to Include Workforce Engagement Suite to Ensure Agent Productivity While Working at Home
All posts by Sam Heggie-Collins
Fortune 100 Media Company Moves 10,000 Seats to Talkdesk Cloud Contact Centre Solutions
Talkdesk® announced a global, Fortune 100 media conglomerate selected Talkdesk to power its customer service operations. The company will move more than 10,000 customer service agents in 18 European countries, including several Business Process Outsourcers (BPO), onto Talkdesk in the largest, single-instance cloud contact centre deployment. Continue reading Fortune 100 Media Company Moves 10,000 Seats to Talkdesk Cloud Contact Centre Solutions
Emerson Group Selects Astute Customer Experience Software
Astute announced that The Emerson Group has selected the Astute enterprise software suite as its customer experience management (CXM) platform to support its internal customer services group. Continue reading Emerson Group Selects Astute Customer Experience Software
Natterbox Secures £7.5m of Growth Equity Funding From Octopus Investments
Natterbox, a leading provider of global voice cloud services, has secured £7.5m of growth equity funding from the Development Capital team at Octopus Investments. The high growth UK scale-up will use the capital to support its continued global expansion, strengthen its sales and marketing operations, and further invest in its rapidly growing customer success and product development teams. Continue reading Natterbox Secures £7.5m of Growth Equity Funding From Octopus Investments
CSG Introduces Conversational Artificial Intelligence to Enable a Next Generation Customer Experience
Messaging apps; speech-based assistants such as Apple’s Siri and Amazon’s Alexa; and chatbots are entering the marketplace in large scale, all with a goal of enhancing everyday life. Businesses are taking notice; leveraging the technology to analyze peoples’ behavior in order to create a more personalized and efficient customer experience. Continue reading CSG Introduces Conversational Artificial Intelligence to Enable a Next Generation Customer Experience
5 key characteristics of successful Virtual Assistant solutions
Sabio Group, one of Europe’s leading independent customer experience and contact centre innovators, has highlighted what it sees as the five key characteristics of best practice Virtual Assistant solutions. Continue reading 5 key characteristics of successful Virtual Assistant solutions