Noetica – A British company, developing software products for the global contact centre market, announced that it is working with Contact Solutions Limited, to enable agents to work from home during the COVID-19 pandemic. Continue reading Noetica Helps to Make it Business as Usual for Contact Solutions Agents Now Working from Home During Coronavirus Pandemic →

NICE announced that it is seeing a significant uptake in agents adapting their contact centre schedules in response to the recent outbreak of COVID-19. Agents were highly engaged in helping their contact centres rapidly meet the unprecedented change in demand by leveraging NICE’s Employee Engagement Manager (EEM) solution. Continue reading NICE Reports a Surge in Usage of Self-Service Scheduling to Accommodate Rapid Shift-Swap and Extra Hours →

With COVID-19 affecting 206 countries, areas and territories, IBM is helping government agencies, healthcare organizations and academic institutions throughout the world use AI to put critical data and information into the hands of their citizens. Continue reading IBM Offers “Watson Assistant for Citizens” to Provide Responses to COVID-19 Questions →

NICE inContact, a NICE business, announced that it has entered into a partnership with Zoom Video Communications, a leader in video-first unified communications. As both companies offer services which enable remote workers, the partnership helps address rapidly changing customer needs and business continuity demands. Continue reading NICE inContact Teams Up with Zoom for an Integrated Cloud Communications Platform →