With COVID-19 affecting 206 countries, areas and territories, IBM is helping government agencies, healthcare organizations and academic institutions throughout the world use AI to put critical data and information into the hands of their citizens. Continue reading IBM Offers “Watson Assistant for Citizens” to Provide Responses to COVID-19 Questions
All posts by Sam Heggie-Collins
NICE inContact Teams Up with Zoom for an Integrated Cloud Communications Platform
NICE inContact, a NICE business, announced that it has entered into a partnership with Zoom Video Communications, a leader in video-first unified communications. As both companies offer services which enable remote workers, the partnership helps address rapidly changing customer needs and business continuity demands. Continue reading NICE inContact Teams Up with Zoom for an Integrated Cloud Communications Platform
RingCentral Releases RingCentral Video to Address Work from Anywhere Demands
RingCentral announced RingCentral Video™ (RCV), a reimagined video meetings experience. Leveraging RingCentral’s open platform, RingCentral Video will be another component offered as part of RingCentral Office®, completing RingCentral’s differentiated Message Video Phone™ (MVP) solution. Continue reading RingCentral Releases RingCentral Video to Address Work from Anywhere Demands
Verint Offers Analytics to Help Customers Gain Improved COVID-19 Visibility
Verint® announced it is providing a Covid-19 rapid response effort to complement its Interaction Analytics solution for organizations needing immediate and ongoing insight into Covid-19 impacts on customers and employees now mostly working from home. Continue reading Verint Offers Analytics to Help Customers Gain Improved COVID-19 Visibility
Enterprises are Migrating to Five9 in 48 Hours to Enable Agents to Work From Home
Five9 announced that as part of their ongoing efforts to help organizations execute their business continuity plans during the coronavirus (COVID-19) outbreak, Five9 has enabled tens of thousands of contact centre agents to work from home across the globe. Continue reading Enterprises are Migrating to Five9 in 48 Hours to Enable Agents to Work From Home
NICE inContact and RingCentral Announce Offering To Support Home Working
NICE inContact, a NICE business and the leader in cloud contact centre, in partnership with RingCentral a leading provider of global enterprise cloud communications, announced a special offer to enable organizations to rapidly transition their entire workforce, including contact centre agents, to work from home. Continue reading NICE inContact and RingCentral Announce Offering To Support Home Working