Luxury travel company Kuoni has launched a new central call centre, powered by a 40-strong team of well-travelled, highly experienced personal travel experts working from home. Continue reading Kuoni sets up new call centre to help customers with their travel plans
All posts by Sam Heggie-Collins
Avaya and RingCentral Announce Avaya Cloud Office is Now Generally Available
Avaya, a global leader in solutions to enhance and simplify communications and collaboration, and RingCentral, a leading provider of global enterprise cloud communications, collaboration and contact centre solutions announced general availability of the highly anticipated Avaya Cloud Office™ by RingCentral® solution. Continue reading Avaya and RingCentral Announce Avaya Cloud Office is Now Generally Available
IT Naturally moves to Talkdesk
Talkdesk® announced IT Naturally selected Talkdesk as its contact centre solution. A leading provider of IT support and transformation, IT Naturally chose Talkdesk to support business continuity initiatives, keep operations moving forward and equip agents with best-in-class tools to work from anywhere. Continue reading IT Naturally moves to Talkdesk
Enghouse Vidyo Helps Health Systems Scale Telemedicine To Mitigate Coronavirus Risk
Vidyo (Enghouse Vidyo), a leader in embedded video technology, announced a program to help its telemedicine clients dramatically scale to combat the Coronavirus pandemic. Continue reading Enghouse Vidyo Helps Health Systems Scale Telemedicine To Mitigate Coronavirus Risk
AVANT Communications Deploys 8×8 to Modernise Its Communications and Video Collaboration
8×8 announced that AVANT Communications, a platform for IT decision-making for next generation technologies, has deployed the 8×8 X Series Unified Communications as a Service (UCaaS) solution to help enhance the employee experience for their mobile and remote workforce in the United States and United Kingdom. Continue reading AVANT Communications Deploys 8×8 to Modernise Its Communications and Video Collaboration
Sinch and Wavy Join Forces to Accelerate Innovation and Drive Growth in Latin America
Sinch AB, a global leader in cloud communications for mobile customer engagement, has agreed to combine with Wavy to advance innovation globally and to build a leading position in next-generation conversational marketing in Latin America and around the world. Continue reading Sinch and Wavy Join Forces to Accelerate Innovation and Drive Growth in Latin America