MessageBird, the cloud communications platform company, has announced it is on a mission to do away with waiting on hold forever by officially entering the Customer Service market with the launch of Inbox.ai. Continue reading MessageBird Enters Customer Service Market With Launch of Inbox.ai
All posts by Sam Heggie-Collins
ENGIE Improves Customer Experience with Genesys Cloud
ENGIE France BtoC innovates daily to become the global leader in low carbon energy and services. To deliver the efficient, tailored experience its customers need, ENGIE replaced multiple legacy, on-premises technologies with the single, all-in-one solution from Genesys®, the global leader in cloud customer experience and contact centre solutions. Continue reading ENGIE Improves Customer Experience with Genesys Cloud
Nearly Three Quarters of Brits Say Self-Service at Work Speeds Things Up
As self-service becomes more and more common in our daily lives, so it seems to be gaining in popularity; nearly three quarters of Britons say self-service at work speeds up getting things done, while two fifths say it makes their life easier. Continue reading Nearly Three Quarters of Brits Say Self-Service at Work Speeds Things Up
OpenText Buys XMedius
OpenText™ announced that it has acquired XMedius, a provider of secure information exchange and unified communication solutions. XMedius brings decades of experience and patented technologies to transform secure and collaborative communication, enabling organizations to move more workloads to the cloud and unlock the information advantage. Continue reading OpenText Buys XMedius
Top 50 Ranked US University Selects 3CLogic to Integrate with ServiceNow to Improve Student and Faculty Services
3CLogic, a leading provider of cloud contact centre solutions announced that a US News Top 50 ranked university has chosen 3CLogic’s ServiceNow® IT Service Management integration to replace its former cloud call centre solution. Continue reading Top 50 Ranked US University Selects 3CLogic to Integrate with ServiceNow to Improve Student and Faculty Services
Global Web Conferencing Enterprise Selects Five9 for Salesforce Integration
Five9 announced that a global web conferencing and collaboration solution provider has chosen Five9 for its close collaboration and integration with Salesforce. Continue reading Global Web Conferencing Enterprise Selects Five9 for Salesforce Integration